Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Castillo

Laura Castillo

Steamboat Springs,CO

Summary

Motivated Casino Host with over 2 years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs.

Overview

7
7
years of professional experience

Work History

Casino Host

Orenes Casino
01.2023 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to effective communication between crew members, fostering a collaborative working environment for optimal productivity.
  • Maintained a clean work environment, promoting both safety and efficiency on the rig site.
  • Established strong relationships with colleagues and supervisors, contributing positively to overall team morale and performance.
  • Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.

Proyect Manager

Nub 78_CISCO
01.2022 - 01.2023
  • Collaborated with fellow leaders to create innovative fundraising initiatives for essential equipment upgrades.
  • Delivered comprehensive safety training to ensure adherence to guidelines during various activities and outings.
  • Established a structured meeting agenda that prioritized time management but allowed flexibility when needed.

Supervisor

Teleperformance Company
01.2020 - 02.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Representative

Teleperformance Company
01.2017 - 07.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Medicine (Pre-Medicine)

Universidad De Los Andes
Merida, Venezuela
01.2012

Skills

  • Customer Service
  • Patience and Empathy
  • Detail Oriented
  • Customer service expertise

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Casino Host

Orenes Casino
01.2023 - 04.2024

Proyect Manager

Nub 78_CISCO
01.2022 - 01.2023

Supervisor

Teleperformance Company
01.2020 - 02.2022

Customer Service Representative

Teleperformance Company
01.2017 - 07.2020

No Degree - Medicine (Pre-Medicine)

Universidad De Los Andes

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Laura Castillo