Laura Castillo
San Antonio,Texas
Summary
Experienced Consumer Loan Underwriter II (Analyst) with a strong track record of efficiency and attention to detail. Skilled in multitasking, analytical thinking, and problem-solving. Proven ability to train and lead teams, while continuously seeking process improvements. Excited to join a dynamic team and further develop my expertise in the banking industry.
Overview
9
9
years of professional experience
Work History
CONSUMER LOAN UNDERWRITER II (ANALYST)
WELLS FARGO
02.2022 - 03.2024
- Responsible for analyzing and evaluating consumer loan applications to determine credit worthiness and adherence to company policies
- Collaborated with loan officers and processors to gather additional information and ensure all necessary documentation was complete
- Provided training and support to new team members.
CONSUMER LOAN UNDERWRITER I
WELLS FARGO
02.2020 - 02.2022
- Played a key role in the underwriting process for consumer loan applications
- Reviewed and analyzed loan applications to assess credit worthiness and adherence to company policies and guidelines
- Managed a high volume of loan applications while maintaining attention to detail
- Collaborated with loan officers and other team members.
- Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives.
HOME PRESERVATION SPECIALIST II
WELLS FARGO
06.2016 - 02.2020
- Assisted customers facing financial hardships to explore foreclosure alternatives and find feasible solutions to maintain their homeownership
- Actively listened to customers' concerns and provided them with necessary guidance and information
- Collaborated with a team to ensure efficient processing of requests and timely provision of assistance.
LOAN SERVICING SPECIALIST IV
WELLS FARGO
12.2014 - 05.2016
- Assisted customers in achieving their financial goals with regard to liquidating their homes or finding affordable solutions to keep them in their home
- Actively listened to customers' concerns and provided them with necessary guidance and information
- Promoted twice within the year to a specialty team to assist customers with short-sale incentives.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Edgewood High School
San Antonio, United States06.1996
Skills
- Type 52 words per minute
- Proficient reading, writing and speaking Spanish
- Team player
- Excellent time management skills
- Conflict management
- Customer service
- Training and leading teams
- Risk Assessments
State
Texas
City
San Antonio
Timeline
CONSUMER LOAN UNDERWRITER II (ANALYST)
WELLS FARGO
02.2022 - 03.2024
CONSUMER LOAN UNDERWRITER I
WELLS FARGO
02.2020 - 02.2022
HOME PRESERVATION SPECIALIST II
WELLS FARGO
06.2016 - 02.2020
LOAN SERVICING SPECIALIST IV
WELLS FARGO
12.2014 - 05.2016
High School Diploma -
Edgewood High School
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