Laura Castro
Riverside,CA
Summary
Case Manager with over a decade of expertise in care coordination, resource management, and administrative support. Demonstrates exceptional skills in patient advocacy, quality care delivery, and effective communication. Proficient in data entry and report preparation, committed to enhancing patient outcomes through innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
Desire Home Care
- Consulting with patients on their health conditions and current treatment, educating patients on their conditions, monitoring and evaluating patient progress, advocating on behalf of patients, and ensuring high-quality care.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
COMMUNITY RESOURCE ADVISOR
Inland So Cal United Way 2-1-1-Riverside
09.2023 - Current
- Respond to 211 calls for assistance, collect information, enter data, submit referrals, and provide exceptional customer service.
- Coordinated volunteer efforts within the organization to expand capacity and provide additional support for clients in need of assistance.
- Maintained current knowledge of relevant legislation and policy changes that could impact available resources or program eligibility requirements.
- Evaluated program effectiveness through regular assessment of client satisfaction, resource utilization, and measurable outcomes to inform future service improvements.
- Participated in community events as a representative of the organization, demonstrating commitment to social responsibility and increasing awareness of available resources.
- Collaborated with multidisciplinary teams to provide holistic support for individuals facing complex challenges in their lives.
- Advocated on behalf of clients when necessary to ensure fair treatment within various systems or access to essential services that may have otherwise been denied due to barriers or discrimination faced by marginalized populations.
- Established strong rapport with clients through empathetic listening skills, creating an atmosphere of trust and support during difficult times in their lives.
- Conducted thorough assessments of client needs to determine appropriate resources and services for individual situations.
- Managed caseloads efficiently by prioritizing needs, maintaining organized records, and adhering to deadlines for reporting or case closure requirements.
2-1-1 PRESCHOOL SPECIALIST
Inland So Cal United Way 2-1-1-San Bernardino
09.2022 - 09.2023
- Responded to 211 calls, built partnerships, represented 211 at events, researched and prepared presentations, and provided ongoing support to callers.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Followed all company policies and procedures to deliver quality work.
- Improved team collaboration by initiating regular strategy meetings.
- Facilitated workshops for professional development of junior staff members.
- Led cross-functional team to launch new product, exceeding initial sales forecasts.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Caregiver
In Home Support Services
01.2015 - 01.2023
- Provided care and support, scheduled appointments, and managed electronic health care systems.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
LINEHAUL / FLEET COORDINATOR
Fed Ex Ground
10.2021 - 06.2022
- Collaborated with field operations, managed schedules, coordinated dispatch, and ensured compliance with safety initiatives.
- Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
- Boosted fleet utilization rates by continuously monitoring vehicle performance, availability, and need for replacement or repair.
- Organized routine maintenance tasks to ensure all vehicles remained in optimal working condition throughout their service life.
- Coordinated the decommissioning of retired vehicles, ensuring proper disposal procedures were followed and maximizing resale value where applicable.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Maintained accurate driver information for delivery scheduling.
OPERATIONS ADMIN 3
Fed Ex Ground
01.2020 - 10.2021
- Provided clerical support, assisted with customer service, tracked packages, and ensured proper handling of packages.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Collaborated with key stakeholders to develop strategic plans for organizational growth.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Implemented quality control measures to ensure compliance with industry regulations and standards.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Reported issues to higher management with great detail.
OFFICE ASSISTANT ASSOCIATE
San Bernardino Superior Court of San Bernardino
06.2014 - 01.2016
- Ran the front desk, handled phone calls, scheduled meetings, and managed confidential files.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
High School Diploma -
Mira Loma Christina School
Mira Loma, CANo Degree - BEHAVIORAL SERVICES
UCR RIVERSIDE
RIVERSIDESkills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Scheduling
- Care Planning
- Strategic Planning
- Database coordination
- Patient Advocacy
- Schedule Management
- Records Management
- Patient Relations
- Training and mentoring
Certification
- CPR Certificate
- ASIST Training (Applied Suicide Intervention Skills Training)
Inhomesupportservices
01/2015, 01/2023, Caregiver, Providing care and support to recipient, Scheduling doctors appointments, assisting with additional needs such as light cleaning, cooking, laundry and case managing appointments, expenses and advocating for recipients needs, Managing with electronic health care systems such as MyChart and EHR, Changing G tube, gauze and helping with external nutrition
Languages
Spanish
Native or Bilingual
Timeline
COMMUNITY RESOURCE ADVISOR
Inland So Cal United Way 2-1-1-Riverside
09.2023 - Current
2-1-1 PRESCHOOL SPECIALIST
Inland So Cal United Way 2-1-1-San Bernardino
09.2022 - 09.2023
LINEHAUL / FLEET COORDINATOR
Fed Ex Ground
10.2021 - 06.2022
OPERATIONS ADMIN 3
Fed Ex Ground
01.2020 - 10.2021
Caregiver
In Home Support Services
01.2015 - 01.2023
OFFICE ASSISTANT ASSOCIATE
San Bernardino Superior Court of San Bernardino
06.2014 - 01.2016
Care Coordinator
Desire Home Care
High School Diploma -
Mira Loma Christina School
No Degree - BEHAVIORAL SERVICES
UCR RIVERSIDE
- CPR Certificate
- ASIST Training (Applied Suicide Intervention Skills Training)
Similar Profiles
Jissel SolisJissel Solis
Caregiver at Desire Home CareCaregiver at Desire Home Care
Crystal ReynosaCrystal Reynosa
Respite Care Provider at Desire Home CareRespite Care Provider at Desire Home Care
Erika VergaraErika Vergara
Caregiver at Desire Home CareCaregiver at Desire Home Care