Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LAURA CASTRO

Forest Grove,OR

Summary

Adept at boosting operational efficiency, demonstrated through a proven track record at Amazon.com Services by exceeding performance goals and fostering team collaboration. Skilled in workplace cleanliness and heavy lifting, I excel in high-pressure environments, ensuring safety and productivity. My quick learning ability and stress tolerance make me a reliable asset to any team.

Overview

7
7
years of professional experience

Work History

Warehouse Fulfillment Associate

Amazon.com Services
10.2020 - Current
  • Wrapped pallets in shrink wrap prior to loading.
  • Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
  • Met or exceeded daily performance goals through consistent focus on task completion and time management.
  • Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
  • Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Kept work areas neat, clean and free from debris.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Home Remodeling Assistant

Del Rey Properties
10.2019 - 09.2020
  • Boosted efficiency on job sites by keeping work areas clean and organized throughout the duration of each project.
  • Minimized waste during remodeling projects by accurately measuring materials before cutting or installation processes began.
  • Streamlined project workflow by effectively organizing tools, materials, and equipment for easy access and efficient use.
  • Facilitated successful home remodels by skillfully performing various carpentry, plumbing, electrical, and painting tasks as needed.
  • Set up ladders and other access equipment.
  • Operated variety of power tools and hand tools.
  • Maintained tools and equipment in good working condition.
  • Removed debris and waste from job sites.
  • Unloaded and stored construction materials.
  • Followed instructions from construction project managers and supervisors.
  • Performed demolition work on existing structures.
  • Painted walls, ceilings and other surfaces.
  • Assisted with plastering, tiling and carpentry.
  • Assisted in construction of commercial and residential buildings.
  • Performed roofing installations.

Cashier

WunderLand
02.2018 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Fast Food Cashier

Taco Bell Restaurant
05.2017 - 12.2017
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Collaborated with team members to provide exceptional customer service during peak hours.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Provided beverage cups and condiments to increase customer convenience
  • Resolved customer complaints independently or with aid of supervisor.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
  • Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
  • Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
  • Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.

Education

Emergency Medical Technician Certificate - EMT

Portland Community College
Portland, OR
12.2023

Associate of Applied Science - Building Construction Technology

Portland Community College
Portland, OR
03.2022

Skills

  • Loading and unloading
  • Workplace Cleanliness
  • Lifting Techniques
  • Warehouse Safety
  • Hand-Eye Coordination
  • Decision-Making
  • Teamwork and Collaboration
  • Heavy Lifting

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Warehouse Fulfillment Associate

Amazon.com Services
10.2020 - Current

Home Remodeling Assistant

Del Rey Properties
10.2019 - 09.2020

Cashier

WunderLand
02.2018 - 10.2019

Fast Food Cashier

Taco Bell Restaurant
05.2017 - 12.2017

Emergency Medical Technician Certificate - EMT

Portland Community College

Associate of Applied Science - Building Construction Technology

Portland Community College

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LAURA CASTRO