Laura Catala
Plattsburgh,NY
Summary
Dynamic and adaptable professional with proven ability to thrive in diverse environments and manage conflicts effectively. Strong collaboration skills foster productive teamwork, contributing to a positive and efficient workplace atmosphere. Recognized for kindness, approachability, and supportive nature, enhancing interpersonal relationships and driving team success. Committed to creating an inclusive environment where everyone feels valued and empowered.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Tutor
cashier/server
Starbucks
06.2024 - 08.2025
- Handled cash transactions and processed payments.
- Created a welcoming environment by greeting and assisting customers, ensuring positive experiences.
- Served 30+ customers daily.
- Improved customer satisfaction by actively listening to customer needs.
- Maintained composure during busy hours, ensuring each customer felt attended to and valued, even in high-pressure situations.
Babysitter
Baby Blossoms Day Care
04.2022 - 12.2023
- Supervised children during playtime, ensuring a safe and engaging environment.
- Assisted with daily routines and activities, promoting social interaction among peers.
- Implemented educational games that enhanced cognitive development and creativity.
- Communicated effectively with parents regarding child progress and daily activities.
Education
High School -
X350 New Directions Secondary
Bronx, NY06.2025
Bachelor of Arts - Political Science
SUNY College At Plattsburgh
Plattsburgh, NY05-2029
Skills
- Bilingual: Fluent in both English and Spanish
- Adaptability: Quick to adjust to new environments and tasks
- Conflict Resolution: Best in handling tense situations in a calm and appropriate form
- Punctuality: Reliable and Responsible, always committed to following rules
- Teamwork: Working well with colleagues
- Customer Support: Assisting customers with issues or questions, ability to have patience and kindness
- Native spanish fluency
- Interactive teaching methods
Certification
- Child Care Certification, State University of New York, Rockefeller College at Albany
- First Aid / CPR / AED for Adults and Pediatrics, Red Cross (2024)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
cashier/server
Starbucks
06.2024 - 08.2025
Babysitter
Baby Blossoms Day Care
04.2022 - 12.2023
Tutor
High School -
X350 New Directions Secondary
Bachelor of Arts - Political Science
SUNY College At Plattsburgh
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