laura caudill
Lake Placid,FL
Summary
Dynamic Store Manager with proven success at Dollar General, excelling in inventory management and customer service. Enhanced team performance through effective training and mentoring, boosting customer satisfaction by 20%. Skilled in operations management and team leadership, driving sales growth and optimizing store efficiency. Adept at problem-solving and fostering positive customer relations.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General
Okeechobee, FL
03.2015 - Current
- Directed daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to enhance performance and customer service skills.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Oversaw scheduling and labor management to maintain efficient staffing levels.
- Implemented promotional displays, driving increased customer engagement and sales performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma - General Studies
Lake Placid High School
Lake Placid, FL05.1998
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Supply ordering
Policies and procedures
Store displays
Staff supervision
Staff management
Employee scheduling
Accurate cash handling
Timeline
Store Manager
Dollar General
03.2015 - Current
High School Diploma - General Studies
Lake Placid High School