Laura Cavens
Summary
Dynamic and detail-oriented professional with extensive experience at Texas Roadhouse, excelling in customer satisfaction and cash handling. Proven track record of enhancing service quality through effective communication and upselling techniques, significantly boosting sales. Adept at training staff and fostering a team-oriented environment, ensuring operational excellence and guest loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Restaurant Server/Bartender
Texas Roadhouse
05.2017 - 08.2025
- Assisted in training new servers, fostering a team-oriented environment and enhancing service quality.
- Handled customer inquiries and resolved complaints promptly to maintain satisfaction levels.
- Implemented upselling techniques, increasing average check totals through effective communication of menu items.
- Developed strong relationships with regular patrons, contributing to repeat business and loyalty initiatives.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Served high customer volumes during special events, nights, and weekends.
Manager on Duty
Texas Roadhouse
01.2022 - 01.2024
- Supervised daily restaurant operations, ensuring adherence to quality and service standards.
- Trained and mentored staff in customer service excellence and operational procedures.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Collaborated with management on strategic initiatives to improve overall restaurant performance.
- Trained employees in essential job functions.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Developed and implemented strategies to increase sales and profitability.
Professional Dog Groomer
Petsmart
04.2013 - 05.2017
- Provided high-quality grooming services, ensuring optimal pet hygiene and customer satisfaction.
- Assisted in training junior groomers on best practices and grooming techniques.
- Maintained cleanliness of grooming stations, adhering to safety and sanitation protocols.
- Managed client appointments, promoting effective time management within the grooming department.
- Developed strong relationships with clients, understanding their pets' specific needs and preferences.
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Restaurant Hostess
Texas Roadhouse
10.2010 - 03.2015
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Trained new hosts on effective communication and operational procedures.
- Maintained cleanliness and organization of the front-of-house area for enhanced guest experience.
- Fostered teamwork among staff through clear communication and positive interactions.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
Restaurant Server
IHOP
07.2012 - 02.2013
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow and service speed.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored dining area cleanliness and organization, adhering to health and safety standards.
Education
High School Diploma -
Cedarcrest High School
Duvall, WASkills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- POS system operation
- Cleaning and sanitizing
- Order accuracy
- Menu memorization
- Detail-oriented
- Allergy awareness
Completing the FUTURE program set up to help develop future managers.
The FUTURE program was a quarterly workbook. You were on management calls that had to be completed in order to earn each letter.
Timeline
Manager on Duty
Texas Roadhouse
01.2022 - 01.2024
Restaurant Server/Bartender
Texas Roadhouse
05.2017 - 08.2025
Professional Dog Groomer
Petsmart
04.2013 - 05.2017
Restaurant Server
IHOP
07.2012 - 02.2013
Restaurant Hostess
Texas Roadhouse
10.2010 - 03.2015
High School Diploma -
Cedarcrest High School