Laura Chacon
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Top Dasher
Door Dash
10.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Enhanced communication with customers through proactive updates on order status.
- Navigated efficiently through various delivery routes for expedited service.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Resolved customer issues promptly and courteously, resulting in positive feedback.
Receptionist
Subaru Of Loveland
09.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Call Center Team Lead
Factual Data
10.2019 - 09.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Streamlined mortgage processing procedures by implementing an efficient document management system.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved report accuracy by streamlining data collection and validation processes.
- Developed customized reports for various departments, enhancing decision-making capabilities.
Warehouse Receiver
Walmart Distribution Center
04.2015 - 07.2019
- Improved warehouse efficiency by streamlining receiving processes and implementing new organizational systems.
- Reduced product damage by ensuring proper handling techniques during the unloading process.
- Enhanced inventory accuracy with meticulous record-keeping and regular audits of stored goods.
- Ensured workplace safety by maintaining a clean and organized receiving area, reducing potential hazards for employees.
- Assisted in training new team members on warehouse procedures and best practices, fostering a collaborative work environment.
Web Chat Agent
Afni
03.2014 - 04.2015
- Assisted Verizon wireless customers with account details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer inquiries promptly to avoid wait times
- Recorded account information to open new customer accounts
- Offering advice and assistance to customers, paying attention to special needs or wants
- Reviewed and explained bills to customers
- Handled over 70 chats per day.
Education
80% of AAS Degree in accounting completed -
Aims Community College
Greeley, CO09.2023
Skills
- Detail Oriented
- Excel Knowledge
- Soft Skills
- Customer Service
- Punctual
- Bilingual (Spanish)
- High Initiative
- Positive Attitude in times of change
- Efficient Multitasking
- Professional Appearance
- Interpersonal Skills
- Time Management
- Conflict Resolution
Certification
Accounting Certificate
Quick books Certificate
Enrolled Agent Certificate
Timeline
Top Dasher
Door Dash
10.2023 - Current
Receptionist
Subaru Of Loveland
09.2022 - 10.2023
Call Center Team Lead
Factual Data
10.2019 - 09.2022
Warehouse Receiver
Walmart Distribution Center
04.2015 - 07.2019
Web Chat Agent
Afni
03.2014 - 04.2015
80% of AAS Degree in accounting completed -
Aims Community College