Laura Chandler
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
30
30
years of professional experience
Work History
Dispatcher
Cards Trash Refuse
2023.05 - 2024.04
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching,routing and tracking of 15 fleet vehicles,
- Collaborated with coworkers to maintain a seamless workflow during shift changes.
- Communicated with customers to ensure placement and customer experience was a positive one.
- Greeted customers in office and collected payments, and applied to account. Helped with billing questions and made adjustments to account as needed.
- Entered information on accounts for billing purposes. Entered work orders for customers and let them know approximately when service could be completed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher/Scale House Operator
Republic Services
1994.05 - 2023.05
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with customers .drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Greeted customers at scale house made sure safety policies were maintained with customers on tipping floor.
- Balanced cash drawer daily and made deposits.
- Handled Petty cash and maintained records and applied for reimbursements.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
Education
High School Diploma -
St.Thomas Aquinas
Florissant, MOSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Schedule Management
- Updating logs
- Cash Handling/Deposits
- Dispatch Coordination
Timeline
Dispatcher
Cards Trash Refuse
2023.05 - 2024.04
Dispatcher/Scale House Operator
Republic Services
1994.05 - 2023.05
High School Diploma -
St.Thomas Aquinas
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