Laura Chapman
Chief Operating Officer
Irvington,NY
Summary
Accomplished Chief Operating Officer at Belle Haven Investments, I spearheaded strategic planning and executive leadership, driving significant asset and revenue growth. Expert in client relationship building and sales team development, I championed innovative strategies and fostered a culture of continuous improvement, markedly enhancing efficiency and stakeholder satisfaction. Skilled in negotiation and leadership, my tenure marked a transformative period of business expansion and team empowerment.
Overview
14
14
years of professional experience
Work History
Chief Operating Officer
Belle Haven Investments
10.2012 - Current
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Managed crisis response to minimize potential negative impacts on company.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Chief Compliance Officer
Belle Haven Investments
03.2013 - 06.2019
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced potential legal exposure by conducting thorough investigations into alleged misconduct and recommending appropriate corrective actions.
- Ensured timely completion of all regulatory filings, maintaining a strong reputation with governing bodies.
- Established effective communication channels between functional departments to facilitate information sharing related to regulatory requirements and best practices.
- Streamlined internal processes for increased efficiency in risk management and regulatory reporting.
- Leveraged data analytics tools for improved trend identification and risk assessment capabilities within the compliance program.
- Collaborated with legal counsel on matters related to enforcement actions, litigation, or settlement negotiations, protecting company interests.
- Managed a high-performing team of compliance professionals, setting clear expectations and providing ongoing support for career growth.
- Provided expert guidance on complex compliance issues, enabling informed decision-making at the executive level.
- Implemented a culture of continuous improvement within the compliance department by regularly reviewing processes, policies, and systems for potential enhancements.
- Implemented robust monitoring systems to identify areas of concern and ensure timely resolution of identified issues.
Vice President Sales & Head of Client Service
Belle Haven Investments
04.2010 - 10.2012
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Directed market expansions to propel business forward, meet changing customer needs.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Education
Bachelor of Science -
The University of Tennessee - Knoxville
Knoxville, TNSkills
Strategic Planning
Executive Leadership
Recruitment and retention
Client Relationship Building
Revenue Growth
Leadership and People Development
Negotiation
Sales Team Development
Timeline
Chief Compliance Officer
Belle Haven Investments
03.2013 - 06.2019
Chief Operating Officer
Belle Haven Investments
10.2012 - Current
Vice President Sales & Head of Client Service
Belle Haven Investments
04.2010 - 10.2012
Bachelor of Science -
The University of Tennessee - Knoxville
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