Summary
Overview
Work History
Education
Skills
Certification
Timeline

Laura Chapman

Claremont,NH

Summary

Dynamic Dietary Manager at Woodlawn Healthcare, skilled in nutrition counseling and food safety regulations. Enhanced patient satisfaction through tailored meal plans and optimized kitchen workflows, resulting in improved service quality. Proven leader with strong collaboration skills, fostering teamwork and continuous improvement among staff while ensuring compliance with health standards.

Overview

35
35
years of professional experience
3
3
Certification
1
1

NCCAP certificate

1
1

ServeSafe Certification

1
1

Gluten free diet course

1
1

Nursing assistant

Work History

Dietary Manager

Woodlawn Healthcare
  • Assisted in meal planning and preparation to meet dietary guidelines.
  • Collaborated with kitchen staff to ensure food safety compliance.
  • Maintained inventory of food supplies and ordered necessary items.
  • Supported staff training on proper food handling techniques.
  • Implemented sanitation procedures to enhance kitchen hygiene standards.
  • Monitored meal service for adherence to nutritional standards.
  • Communicated effectively with clients to accommodate dietary needs.
  • Developed educational materials on nutrition for residents and staff.
  • Purchased food supplies for department according to budget limitations.
  • Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
  • Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
  • Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
  • Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
  • Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
  • Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
  • Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
  • Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
  • Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
  • Participated in continuing education opportunities to stay current with industry trends and best practices.
  • Worked closely with dieticians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
  • Evaluated employee performance regularly, providing constructive feedback for improvement.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

LNA

Woodlawn Healthcare
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Activities Director

Woodlawn Healthcare
05.2022 - Current
  • Developed and implemented engaging recreational programs for diverse resident populations.
  • Collaborated with healthcare staff to assess residents' needs and preferences for activities.
  • Coordinated schedules for daily activities, ensuring optimal participation and enjoyment.
  • Facilitated training workshops for volunteers, enhancing their effectiveness in supporting activities.
  • Monitored participant feedback to continuously improve programming and adjust offerings accordingly.
  • Organized special events, fostering community involvement and enhancing resident socialization opportunities.
  • Maintained accurate records of participation and program outcomes for reporting purposes.
  • Established partnerships with local organizations to expand resources and activity options available to residents.
  • Scheduled movies, entertainment, and other special events.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Engaged residents through events, small groups, and personal attention.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
  • Coordinated off-site activities and accompanied residents throughout excursions.
  • Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
  • Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
  • Provided respectful mobility assistance to individuals needing extra support.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Organized seasonal celebrations that fostered a festive atmosphere within the facility while respecting cultural diversity.
  • Increased community engagement by organizing special events, outings, and guest speakers for residents.
  • Improved staff efficiency by providing comprehensive training on activity planning, documentation, and safety protocols.
  • Streamlined communication among team members through regular meetings and clear delegation of responsibilities.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Arranged outings as part of recreational program.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Stretched minimum annual budget of $Amount to cover planned activities through creative use of resources.
  • Partnered across departments to run smooth, professional events and activities.
  • Created and maintained detailed reports of daily, weekly and monthly operations.

Education

GED - Nursing

Assabet Valley Regional Vocational HS, Marlboro, MA
1990

Skills

  • Collaboration and teamwork
  • Nutrition counseling
  • Food safety regulations
  • Sanitation protocols
  • Meal preparation
  • Recordkeeping skills
  • Food presentation
  • Inventory management
  • Allergen awareness
  • Food production management
  • Workflow optimization
  • Menu planning abilities
  • Employee recruitment
  • Department management
  • Staff monitoring
  • Cost control
  • Menu planning
  • Purchasing and procurement
  • Special diets
  • Department oversight
  • Supply coordination
  • Meal development
  • Hygiene standards
  • Nutritional needs assessments
  • Diet restriction determination
  • Menu planning skills
  • Therapeutic meal planning
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Team leadership
  • Adaptability and flexibility
  • Decision-making
  • Food preparation
  • Safe food handling
  • Relationship building
  • Scheduling staff
  • Employee supervision
  • Delegating assignments and tasks
  • Team building
  • Task prioritization
  • Supply ordering and management
  • Self motivation
  • Infection control
  • Monitoring food preparation
  • Coaching and mentoring
  • Conflict resolution
  • Recruitment and hiring
  • Scheduling
  • Staff training
  • Food plating and presentation
  • Employee performance evaluations
  • Staff supervision
  • Time management abilities
  • Continuous improvement

Certification

Servesafe certification exp 12/7/28

Timeline

LNA - Woodlawn Healthcare
06.2023 - Current
Activities Director - Woodlawn Healthcare
05.2022 - Current
Dietary Manager - Woodlawn Healthcare
Assabet Valley Regional Vocational HS - GED, Nursing
Laura Chapman