Communicative and self motivated Hospitality Professional dedicated to providing elevated dining experience serving customers in fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Hi, I’m
Laura Chapungu
Miami,FL
Summary
Overview
12
years of professional experience
1
Certification
Work History
Virgin Voyages
Server
10.2022 - Current
Job overview
- Presented menus to guests promptly after seating and answered questions about menu items, making recommendations upon request.
- Served food and beverages promptly with focused attention to guest needs.
- Presented menus to guests promptly after seating and answered questions about menu items, making recommendations upon request.
- Cultivated warm relationships with regular guests
- Seated guests in timely manner by managing reservations and waitlists skillfully.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped guest with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Scenic Eclipse
Senior Waitress /Assistant Manager
11.2019 - 12.2021
Job overview
- Responsible for running daily operation of 2 of 10 dining outlets.
- Attained expert level of product knowledge
- Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of guest preferences.
- Conducted daily team meetings to motivate team members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Mentored 20 team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments for 20 team members to meet operational demands.
- Responded to guest concerns, working with Food & beverage manager to significantly raise guest satisfaction ratings to 97%.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Seabourn Cruise Line
Senior Waitress
12.2017 - 11.2019
Job overview
- Managed food resources, memorized orders, and coordinated guest service.
- Upheld high standards of professionalism when dealing with guest issues, supporting serving staff, and waiting on tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used communication and problem-solving skills to resolve guest complaints and promote long-term loyalty.
- Prepared specialty desserts for guests for special occasions.
- Maintained guest satisfaction with timely table check-ins to assess food and beverage quality.
- Trained staff members on use of POS system.
Jumeirah Group
Guest Relations Executive/ Team Leader
01.2016 - 11.2017
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Lakefin Engineering
Office Administrator
08.2013 - 12.2015
Job overview
- Organized and ensured the smooth operation of an office of 25 employees
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reconciled account files and produced monthly reports.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Fidelity Life
Financial Advisor
06.2011 - 08.2013
Job overview
- Responsible in managing client portfolios to ensure all information was kept up to date
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Carried out preliminary risk assessment by doing a due diligence and provide feedback to Financial Officer
- Carried out periodic visits as well as virtual check- inns with clients.
- Advised clients on investments, retirement and estate planning.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Researched current economic trends and investment opportunities to stay abreast of financial markets.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Education
Women's University in AfricaZimbabwe
Bachelor of Science from Management & Marketing
10.2010
University Overview
Skills
- Wine Pairing
- Special Dietary Requirements
- Dining Customer Service
- Table Setting Arrangements
- Standards Compliance
- Time Management
- Planning Events
- Inbound Phone Call Handling
- Business Correspondence
- Customer Relationship Management
- Managing Office Supply Inventory
- Financial Services Support
- Recordkeeping and File Management
- Travel Coordination
- Supervision Abilities
- Workforce Management
- Creating Presentations and Proposals
Certification
- STCW Certified
- Serve Safe Training
- Food Handling Level 2
Languages
English
Native or Bilingual
Timeline
Server
Virgin Voyages
10.2022 - Current
Senior Waitress /Assistant Manager
Scenic Eclipse
11.2019 - 12.2021
Senior Waitress
Seabourn Cruise Line
12.2017 - 11.2019
Guest Relations Executive/ Team Leader
Jumeirah Group
01.2016 - 11.2017
Office Administrator
Lakefin Engineering
08.2013 - 12.2015
Financial Advisor
Fidelity Life
06.2011 - 08.2013
Women's University in Africa
Bachelor of Science from Management & Marketing
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