Laura Charles
Fort Collins,CO
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
6
6
years of professional experience
Work History
Shopper
Instacart
04.2019 - Current
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated speed and accuracy in order item selection.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reported order discrepancies to team leader or other manager.
- Loaded and unloaded orders at customer's homes or locations.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Verified each item matched order sheet's description.
- Placed each selected item in appropriate bin prior to order completion.
- Selected best-quality perishable items such as meat and produce.
- Totaled completed order, and provided required documentation for order payment.
- Scanned each item's barcode before item's removal from shelf.
Line Cook
Devon Seafood + Steak
08.2017 - 08.2018
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Checked food temperature regularly to verify proper cooking and safety.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Produced adequate amounts of mise en place to make meal preparation easier.
- Plated and presented all dishes to match established restaurant standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared and cooked meals according to recipes and customer specifications.
- Developed innovative, creative menu items and recipes.
- Maintained smooth and timely operations in preparation and delivery of meals.
Education
Associate of Arts - Psychology
Front Range Community College
Westminster, CO01.2026
Skills
- Planning and Organization
- Sales Proficiency
- Prioritizing Orders
- Decision-Making
- Customer Service
Timeline
Shopper
Instacart
04.2019 - Current
Line Cook
Devon Seafood + Steak
08.2017 - 08.2018
Associate of Arts - Psychology
Front Range Community College