Laura Chaux
Baltimore,MD
Summary
Driven by a results-focused approach, I leveraged my food handling and empathetic listening skills at LATAM Airlines and other roles to enhance customer satisfaction and operational efficiency. My ability to maintain calm under pressure and streamline processes led to improved service delivery and repeat business, showcasing my commitment to excellence and teamwork.
Overview
13
13
years of professional experience
Work History
Kitchen Helper
03.2018 - Current
- Followed supervisor instructions to complete tasks on time.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Airline Customer Service Agent
LATAM Airlines
11.2011 - 01.2017
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
No Degree - English
Centro Cultural Colombo Americano
Palmira, Colombia11.2008
No Degree - Aviation
Aviation School
Cali, Colombia01.2008
High School Diploma -
San Vicente De Paul
Palmira, Colombia07.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Administrative Support
- Filing
- Client Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Kitchen Helper
03.2018 - Current
Airline Customer Service Agent
LATAM Airlines
11.2011 - 01.2017
No Degree - English
Centro Cultural Colombo Americano
No Degree - Aviation
Aviation School
High School Diploma -
San Vicente De Paul
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