Laura Chaves
Miami,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales revenue at Metro by T-Mobile. Skilled in Social Services and adept in fostering teamwork and collaboration. Excelled in promoting positive behavior changes and driving results through effective problem-solving and organizational skills. Achieved top performer status by consistently exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Azul Therapy Services
Miami, FL
05.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Sales Representative
Metro by T-Mobile
Miami, FL
11.2022 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Assistant Manager
Dunkin' Donuts
Miami, FL
06.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Waitress Supervisor
Marakas Pizza
Miami, FL
08.2021 - 06.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Education
Associate Of Applied Science - Psychology
Miami Dade College
Miami, FLSkills
- Social Skills Development
- Collaboration with Professionals
- Heartsaver CPR AED (CPR AED)
- Social Work
- Social Services
- Heartsaver First Aid
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Medical Records Requests
- Employee Training
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Registered Behavior Technician
Azul Therapy Services
05.2023 - Current
Sales Representative
Metro by T-Mobile
11.2022 - 04.2023
Assistant Manager
Dunkin' Donuts
06.2022 - 11.2022
Waitress Supervisor
Marakas Pizza
08.2021 - 06.2022
Associate Of Applied Science - Psychology
Miami Dade College