Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Trainings
References
Timeline
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Laura Chesky

Plainfield,IL

Summary

Results-driven Recipient Solutions Manager at a leading enterprise in hearing health industry with a proven track record in enhancing customer experiences and driving operational efficiency. Expert in stakeholder engagement and developing strategic solutions that address recipient and clinician needs while fostering cross-functional collaboration. Committed to delivering superior service and achieving impactful results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Recipient Solutions Manager

Cochlear Americas
Lone Tree, CO
10.2021 - 06.2025
  • Formulated strategic initiatives to elevate recipient experience with implantable hearing solutions.
  • Managed recipient and clinician relationships to ensure satisfaction, and address concerns effectively.
  • Generated comprehensive reports on customer engagement and service performance trends.
  • Coordinated with cross-functional teams to ensure successful implementation of projects.
  • Facilitated communication between different departments within the organization for successful completion of projects.
  • Maintained up-to-date knowledge about current trends in technology industry.
  • Conducted regular meetings with stakeholders to discuss project progress and identify risks.
  • Established strong relationships with recipients through providing a superior customer service experience.
  • Developed and implemented solutions for recipients to resolve their technological needs.
  • Planned periodic upgrades or migrations of existing systems as needed for better scalability or security features.
  • Examined metrics and prepared IT project progress reports.
  • Met with stakeholders to collaborate and remove barriers regarding clinic efficiency.

Education

Master of Science - Speech And Hearing Sciences

Washington University in St Louis-CID
St. Louis, MO
05-2001

Skills

  • Customer relationship management
  • Project management
  • Data analysis
  • Technical support
  • Solution development
  • Cross-functional collaboration
  • Stakeholder engagement
  • Performance reporting
  • Operational efficiency
  • Communication skills
  • Strategic planning
  • Problem solving
  • Risk assessment
  • Solutions management
  • Multi-disciplinary project planning
  • Time management abilities
  • Excellent communication
  • Professionalism
  • Team collaboration
  • Attention to detail
  • Adaptability

Accomplishments

  • President's Club 2023
  • Increased regional clinic efficiency by 61% from FY23 to FY25
  • Saved clinicians 1500 hours of non-billable clinical aftercare burden while maintaining a recipient satisfaction score of 4.7/5
  • Created a Government Services educational onboarding program to enhance hearing health care efficiency for US veterans and their families

Certification

  • IL Professional Education License (PEL)

Languages

American Sign Language
Elementary

Trainings

  • Miller-Heiman Conceptual and Strategic Selling
  • Communication Pathways
  • Presentation skills
  • Leading the Way-Growing Your Career

References

References available upon request.

Timeline

Recipient Solutions Manager

Cochlear Americas
10.2021 - 06.2025

Master of Science - Speech And Hearing Sciences

Washington University in St Louis-CID

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