Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Chiappetta

New Jersey

Summary

Dedicated professional working with clients/ customers and other stakeholders to provide superior sales/service/experience by: 

Answering questions about products and services, providing information about the company

Resolving problems by helping customers with issues by clarifying their complaints or providing solutions

Managing accounts by opening new accounts, updating account information, or processing adjustments

Generating leads and generating sales that can become new customers

Overview

26
26
years of professional experience

Work History

Server

Princeton Pizza Star
05.2024 - 06.2024
  • Provided customer service by taking orders (in person and via phone) bringing food to tables/preparing for delivery and process payments
  • Bused tables, removed dirty plates, restocked all items for station and tables 
  • Managed multiple tables of customers, drink and food orders, and balanced and prioritized tasks
  • Demonstrated exceptional customer service skills in a fast-paced restaurant environment
  • Efficiently and accurately took orders and delivered food and beverages to guests
  • Maintained a clean and organized workstation to ensure a safe and sanitary dining experience
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to customers
  • Adapted to different dining styles and effectively upsold menu items to increase revenue
  • Provided exceptional customer service by greeting guests, taking accurate orders, and ensuring timely delivery of food and beverages

Front Desk Receptionist

Rothman Orthopaedics
12.2023 - 01.2024
  • Greeted patients and visitors in a prompt courteous helpful manner
  • Checked in patients, verified and updated demographics and insurance information in eCW
  • Updated eCW system on patients' arrival ond recorded referral information
  • Utilized eCW to enter the copayment and notes to Business Office

  • Checked out and made appointments for follow up patients's office schedule
  • Batched outbalances and end of day payments
  • Assisted other personnel in in situations of irate patients

Receptionist (Temp)

Sillvi Materials
09.2023 - 10.2023
  • Welcomed visitors by greeting and directing to appropriate personnel
  • Answered incoming calls in an ambiable and professional manner
  • Screened calls, answers any questions takes messages for preasigned personnel
  • Screened visitors and responded to request of information
  • Maintained work area and lobby in a neat and orderly manner
  • Sorted incoming and outgoing mails and packages


Customer Service Associate (Temp)

Princeton University
05.2023 - 08.2023
  • Greeted visitors, faculty , students and staff entering The Service Point.
  • Delivered fast, friendly and knowledgable service for routine questions and service complaints
  • Resolved conflicts with appropriate information in a respectful and de- escalting manner
  • Addressed basic Tiger Card needs in all aspects of housing, transportation, parking and IDs
  • Encoded and audited Tiger cards, processed payments for other services provided and assisted with data entry
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and improving overall customer satisfaction
  • Handled a high volume of inbound and outbound calls to assist customers with product information, order updates, and account inquiries
  • Documented all customer interactions and maintained accurate records in the database to track customer feedback and trends
  • Collaborated with internal teams to expedite orders, troubleshoot technical problems, and ensure timely resolution of customer concerns

Technician/Receptionist

CSL Plasma
06.2022 - 01.2023
  • Responsible for greeeting donors at the plasma collecttion center and conducted a series of registration procedures to verify donor suitablity for the process of plasma pheresis process
  • In compliance with Standard Operating Procedures (SOPs), assisted qualified donors in completing the screening process (Screening procedures included but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures
  • Educated new donors on the use of therapeutic products made from donated plasma. This included explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor
  • Ensured that all donor questions are answered timely, accurately and professionally
  • Registered applicants and transfered donors based upon completion of appropriate training and operational needs of the center
  • Aswered phone and (in person inquiires) and responded to callers question or transfered call to appropriate staff member
  • Alerted Group Leader or Supervisor of donor flow issues
  • Ensuredthe accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
  • Maintained a clean efficient work environment and ensured sufficient operating supplies and forms were available as needed
  • Followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promoted safety in all actions.
  • Maintained confidentiality of all personnel, donor and center information.
  • Responsible for greeting clients and visitors, answering phone calls, and booking appointments
  • Assisted technicians with equipment set-up, calibration, and maintenance
  • Liaised between clients and technicians to ensure clear communication and understanding of services
  • Managed inventory of supplies and restocked as needed to ensure operational efficiency
  • Provided basic technical support to clients and troubleshooting assistance for equipment issues

Covid Tester/ Manager

Emergency Transportation Testing
01.2021 - 06.2022
  • Provided COVID-19 screenings to incoming employees and visitors to the State of New Jersey and Estee Lauder
  • Managed teams of testers and provided leadership to facilitate quick and accurate service 
  • Responsible for COVID-19 testing via nasopharyngeal or oropharyngeal swab (PCR and rapid tests)
  • Assisted with flow of clients arriving and educate clients on the process of testing
  • Set up/prepared testing center with proper PPE
  • Checked in clients with registering testing appointments
  • Educated client on how to administer the Nasopharyngeal/Oropharyngeal Swab 
  • Collected and prepared specimens and relevant documentation, assuring accuracy in labeling and documenting in CRM/Database
  • Complied with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
  • Maintained all HIPAA standards
  • Possessed the following characteristics: Quick Learner, Strong Interpersonal Skills with all Communication mediums, Creative and Innovative, Fostered Teamwork, Demonstrated Leadership Qualities, Strong Organization and Planning Skills, Ability to Solve Problems, but knows when to ask for input and help. Excellent responsiveness and quick follow up request
  • Led a team of Covid testers in conducting daily testing operations, ensuring strict protocol adherence and accuracy of results
  • Managed inventory of testing supplies and equipment, optimizing resource allocation to meet testing targets
  • Implemented new procedures for efficient testing processes, resulting in a 20% increase in testing capacity
  • Communicated test results to individuals and provided guidance on next steps in accordance with public health guidelines
  • Collaborated with healthcare professionals and government agencies to stay updated on evolving Covid testing regulations and best practices

Development VP/Director

Various non profits
06.1998 - 03.2020


Server/ Hostess

Spigola La Cucina, Marcello's and Hamilton tap and Grill
  • Customer service: Greeted customers, provided excellent service, and strived to meet their needs
  • Order taking: Took orders for food and drinks, and made suggestions based on customer preferences
  • Food and drink preparation: Served food and drinks, and checked products for quality
  • Cash handling: Delivered checks, collected payments, and handled cash and credit card transactions
  • Dining area maintenance: Arranged table settings, kept tables clean, and worked as part of a team to keep the dining room organized


Education

Dickinson College
Carlisle, PA

Skills

  • Interpersonal communication
  • Resilience
  • Creativity
  • Collaboration
  • Donor research
  • Integrity
  • Leadership
  • Networking
  • Storytelling

Timeline

Server

Princeton Pizza Star
05.2024 - 06.2024

Front Desk Receptionist

Rothman Orthopaedics
12.2023 - 01.2024

Receptionist (Temp)

Sillvi Materials
09.2023 - 10.2023

Customer Service Associate (Temp)

Princeton University
05.2023 - 08.2023

Technician/Receptionist

CSL Plasma
06.2022 - 01.2023

Covid Tester/ Manager

Emergency Transportation Testing
01.2021 - 06.2022

Development VP/Director

Various non profits
06.1998 - 03.2020

Server/ Hostess

Spigola La Cucina, Marcello's and Hamilton tap and Grill

Dickinson College

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