Laura Chiron
Anaheim,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Auditing and Distribution Supervisor
POWER DIRECT MARKETING
Mission Viejo, CA
11.2020 - 09.2022
- Supervised 13 auditors nationwide
- Monitored multiple job channels through Slack to make sure the marketing delivery was on track, correct door hanger (flyer) was being delivered, and to address any delivery issues
- Updated Wrike every morning to update the sales and auditing teams regarding each job
- Processed auditor payments, timesheets and all expenses per auditor and jobs
- Assigned auditors to all jobs and provide the sales team with the location of where the product, equipment and maps needed to be sent
- Followed up with all auditors regarding equipment to make sure they had all the proper equipment for the upcoming jobs
- Involved in company's hiring of new employees by conducting interviews and running background checks
- Assisted with the training and mentoring of new employees
- Posted temp jobs using various of sites for upcoming jobs
- Provided customer service to homeowners who called with questions/complaints after marketing flier was delivered to their residence
- Conducted storage inventory for all ongoing jobs in all markets
- Conducted fund allocation audits for all jobs to verify they each stayed in budget.
Sales Support Consultant
AETNA
Santa Ana, CA
08.2017 - 08.2020
- Provided customer service to Aetna members in the High Desert School District by answering medical insurance questions, attending Aetna member School Board meetings, and reviewing their claims
- Attended Insurance Health Fairs at the school sites to assist members during open enrollment
- Assisted with covering other customer accounts when required
- Worked with spreadsheets to maintain track of workflow
- Ordered materials such as enrollment kits, flyers, benefit plan designs for the customers.
- Assisted the members with insurance follow up
Sales Specialist
IRVINE COMPANY
Irvine, CA
08.2015 - 07.2017
- Assisted the prospects with apartment tours in a POD that consisted of 1,055 apartments from 1, 2 and 3 bedrooms
- Utilized multiple software programs (Pricing Tool, Pivotal, Onesite) to obtain proper pricing, manage prospects, manage tours; and assist future, current, and former residents
- Conducted property and vacant walks to make sure the community and apartments look presentable for all tours
- Conducted walkthrough in each community to address any problems.
Financial Coordinator
CHILDREN'S HOSPITAL OF ORANGE COUNTY
Orange, CA
02.2009 - 08.2015
- Pre-registered patients prior to procedures and/or appointments
- Verified medical insurance, authorization, deductible, and co-payment information
- Followed up on the patients insurance for payments and authorizations
- Requested patient authorizations for medical procedures
- Utilized software program Process Care Pricer to ensure the accuracy of insurance co pay, co-insurance and deductible collections
- Followed up on patient accounts for authorization of admissions and CCS pending accounts for approval or denial
- Utilized software program Cerner to manage patient records
- Collected co-pays and deductibles by utilizing US Bank software
- Provided customer service, both in office and over the phone.
Education
No Degree -
Rio Hondo College
Whittier, CASkills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Google Drive
- Motivational Leadership
- Employee Performance Reviews
- Critical Thinking
- Quality Management
- Workplace Safety
- Customer Loyalty
- Inventory Supplies
- Personnel Recruitment
- Financial Management and Reporting
- Weekly Payroll
- Logistics Coordination
- Billing Systems
Talents Skills
- Fluent in Spanish (spoken and written).
- Excellent customer service in person, electronically, and over the phone
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Auditing and Distribution Supervisor
POWER DIRECT MARKETING
11.2020 - 09.2022
Sales Support Consultant
AETNA
08.2017 - 08.2020
Sales Specialist
IRVINE COMPANY
08.2015 - 07.2017
Financial Coordinator
CHILDREN'S HOSPITAL OF ORANGE COUNTY
02.2009 - 08.2015
No Degree -
Rio Hondo College