Laura Christina
Garland,TX
Summary
Organized Leasing Consultant with abundant experience working with commercial properties. Known for working quickly and maintaining professionalism in high-pressure situations. Problem-solver with exceptional eye for detail and great listening skills.
Overview
8
8
years of professional experience
Work History
Lease Administrator & Collection Specialist
RecNation RV & Boat Storage
Wylie, Texas
10.2022 - Current
- Responded to requests and scheduled appointments for property showings.
- Escalated major issues to property manager for immediate remediation.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
Supply Chain Manager
New Dairy LLC
Dallas, TX
03.2016 - 10.2022
- Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Improved, standardized and documented planning and scheduling processes.
- Managed distribution network, logistics, trade compliance and warehouse management.
- Formulated demand planning and generated supply chain management metrics.
Member Service Representative
Southwest Airlines Federal Credit Union
Dallas, TX
06.2014 - 02.2016
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
BBA - Business Management
Tarrant County College District
Fort Worth, TX05.2012
Timeline
Lease Administrator & Collection Specialist
RecNation RV & Boat Storage
10.2022 - Current
Supply Chain Manager
New Dairy LLC
03.2016 - 10.2022
Member Service Representative
Southwest Airlines Federal Credit Union
06.2014 - 02.2016
BBA - Business Management
Tarrant County College District
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