Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Clark

Lusby,MD

Summary

Deadline-driven Night Auditor offering 9 month career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Detail-oriented Night Auditor trained in hospitality management and accounting. Hard worker with strong people skills. 9 month background conducting financial reporting for Hotel properties. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. To seek and maintain full-time Position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Remote Customer service. Position Offering excellent communication and good judgment.

Overview

18
18
years of professional experience

Work History

Night Auditor

Holiday Inn
Lusby, MD
04.2021 - 01.2022
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing during 8 hour shifts
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Updated about 25 customer accounts with add-on room charges per shift, minibar use and room service bills.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Sales Associate

LA Fittness
Crofton, MD
03.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved over 30 customer challenges a day by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Customer Service Specialist

Delmarva Trailer Rentals
Elkridge, MD
01.2016 - 04.2017
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees During 10 hour shifts.
  • Resolved concerns with products or services to help with retention and drive sales. Increased Sales By 25% monthly

Manager Director

Msgc Gymnastics Center
Upper Marlboro, MD
01.2003 - 12.2016
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Accomplished multiple tasks within established timeframes.

Education

No Degree - Business Administration

CSM
Charles County
07.2013

Skills

  • Resource Allocation
  • Hotel Safe Deposits
  • Account Balancing
  • Multitasking and Organization
  • Processing Registrations
  • Complaint Management
  • Front Desk Operation
  • Inquiry Response
  • Teamwork and Collaboration
  • Nightly Audits
  • Night Audit Reports
  • Verbal and Written Communication
  • Housekeeping Notification
  • Generating Reports

Timeline

Night Auditor

Holiday Inn
04.2021 - 01.2022

Sales Associate

LA Fittness
03.2018 - 08.2020

Customer Service Specialist

Delmarva Trailer Rentals
01.2016 - 04.2017

Manager Director

Msgc Gymnastics Center
01.2003 - 12.2016

No Degree - Business Administration

CSM
Laura Clark