Laura Claudio
Glendale,AZ
Summary
Dynamic professional with extensive experience at Costco, excelling in customer relationships and cash handling. Proven track record in coaching teams to enhance performance and efficiency. Skilled in register operations and time management, consistently delivering exceptional service and achieving high customer satisfaction. Committed to fostering a positive work environment and driving results.
Overview
12
12
years of professional experience
Work History
Cashier
Costco
Glendale, AZ
10.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Front-End Supervisor
Costco
Scottsdale, AZ
05.2018 - 10.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Prepared weekly employee work schedules for team members.
Optical Dispenser
Costco
Scottsdale, AZ
11.2016 - 02.2018
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Food Court Supervisor
Costco
Scottsdale, AZ
01.2014 - 09.2016
- Maintained accuracy inventory to enable full availability of food products and full customer satisfaction.
- Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
- Arranged service work and managed maintenance logs on foodservice equipment.
- Directed food production, food safety and food quality according to policies, procedures, laws and department requirements.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GED -
Maryvale High School
Phoenix, AZ05-1998
Skills
- Register Operations
- Customer Relationships
- Goals and Performance
- Cash Handling
- Verbal and Written Communication
- Coaching and Mentoring
- Credit and Cash Transactions
- Cash Drawer Management
- Food Preparation and Safety
- Workplace Safety
- Time Management Skills
- Refunds and Exchanges
- Till Counting
- Calendar Management
Timeline
Cashier
Costco
10.2021 - Current
Front-End Supervisor
Costco
05.2018 - 10.2021
Optical Dispenser
Costco
11.2016 - 02.2018
Food Court Supervisor
Costco
01.2014 - 09.2016
GED -
Maryvale High School