Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Laura Clawson

Nampa,ID

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Friendly and reliable associate offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible and proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest associate with solid background in customer service/ retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Cashier

Family Dollar
05.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.

Sales Floor Associate Floater

Savemart
03.2018 - 09.2018
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Processed payments and provided receipts to establish proof of transaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.

Assistant Store Manager

Dollar Tree
01.2014 - 03.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Education

Accounting And Business Management

MTI College
Sacramento, CA

High School Diploma -

Roseville High School
Roseville, CA

Skills

  • Money Handling
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Till Counting
  • Sales Expertise
  • Cash Counting Machine Operations
  • Staff Training
  • Identification Checks
  • Liquor Law Compliance
  • Time Management Skills
  • Issue Resolution
  • Stocking and Replenishing
  • Refunds and Exchanges
  • Records Maintenance
  • Report Preparation
  • Facility Safety
  • Complex Problem-Solving
  • Customer Service Excellence
  • Security Monitoring
  • Product Location
  • Inventory Management
  • Coupon Redemption
  • Systems Analysis
  • Handheld Computer Device Software
  • Merchandising

Timeline

Cashier

Family Dollar
05.2023 - 07.2023

Sales Floor Associate Floater

Savemart
03.2018 - 09.2018

Assistant Store Manager

Dollar Tree
01.2014 - 03.2018

Accounting And Business Management

MTI College

High School Diploma -

Roseville High School

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