Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Laura Clayton

Louisville,KY

Summary

Punctual and honest Head Bartendar with solid background in Customer Service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Enthusiastic with over 20 years of experience helping customers. Well-versed in fielding customer questions, Dependable employee with a calm disposition and a level head. Excellent problem-solving and conflict resolution abilities. Reliable employee seeking Task force position. Offering excellent communication and good judgment.

Overview

22
22
years of professional experience

Work History

Head Bartendar

Grady Hotel
Louisville, KY
08.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Facilitated and logged store opening, closing and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Led cashiers and associates in providing thoughtful customer service.

Business Owner

British Custom Tailors
Louisville, KY
02.2012 - 07.2020
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Spa Attendant

Z Spa
Louisville, KY
02.2010 - 07.2012
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
  • Responded to guest requests for assistance, toiletries and personal care items.

Bartendar, Front Desk, Banquet Supervisor

Holiday Inn Louisville South
Louisville, KY
05.2000 - 04.2010
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.
  • Designed employee work schedules to address complete operational needs.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Education

High School Diploma -

Western Kentucky University
Bowling Green, KY

Skills

  • Energy Conservation
  • Cooperative Attitude
  • Team Leadership
  • Shift Scheduling
  • Inventory Stocking
  • Work Task Prioritization
  • Policy Enforcement
  • Customer Service
  • Store Opening and Closing
  • Credits and Refunds
  • Adaptability and Dependability
  • Stocking and Replenishing
  • Complaint Resolution
  • Cash Handling
  • Customer Relations
  • Hiring and Orientation

Timeline

Head Bartendar

Grady Hotel
08.2021 - Current

Business Owner

British Custom Tailors
02.2012 - 07.2020

Spa Attendant

Z Spa
02.2010 - 07.2012

Bartendar, Front Desk, Banquet Supervisor

Holiday Inn Louisville South
05.2000 - 04.2010

High School Diploma -

Western Kentucky University

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Laura Clayton