Laura C. Manfredi
Cincinnati
Summary
Desire for a career with a dynamic company in the Cincinnati market that offers new business challenges and opportunities for career advancement.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Commonwealth Hotels
10.2022 - Current
- The hotel Assistant General Manager plays a key role in ensure smooth operations and supports the General Manager in running the property.
- - Oversee daily hotel operations ensuring all departments (front desk, housekeeping, food and beverage, maintenance) function effectively and meet service standards.
- - Assist in hiring, training and managing staff, ensuring a motivated team that delivers exceptional guest experience.
- - Handle guest complaint, resolve issue, and ensure customer satisfaction by maintaining high service standards.
- - Ensure compliance with health, safety, and regulatory requirements including standards and company policies.
- - Collaborate with sales to promote the property and increase occupancy and revenue.
- - Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations.
Assistant General Manager Housekeeping
Drury Hotels
04.2021 - Current
- Accountable to provide expert leadership across all areas of Housekeeping/Back of House. Including taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
- - Cultivating an environment of exceptional guest service by establishing high service standards by hiring the right team members with the right attitude for the right position
- - Leading, coaching and developing team members in all areas of the hotel.
- - Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
- - Focus on delivering key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
- - Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.
Store Manager
Bath and Body Works
07.2016 - 12.2020
- Accountable to delivering sales plan through effective management/delegation of store and operational tasks.
- - Operational Excellence including but not limited to manage all Policies and Procedures, Loss Prevention and Safety Standards, Controllable Expenses and Inventory management.
- - Building High Performance teams including attracting, hiring, developing, and inspiring top talent. Coach/develop to maximize the success and selling potential of all team members. Team building while setting clear expectation and accountability.
- - Selling Effectiveness starting with analyzing the business to create clear/communicate action plans that optimize results and ensure effective execution of activities.
- - Building a satisfied and loyal customer base through engagement, conversion and customer capture. Telling Brand Story including execution of visual standards and maintaining a safe, inviting store environment. Implementing company selling strategies. Making fact based decisions that keep the store full and abundant.
Chief Workshop Manager
Build a Bear
06.2014 - 07.2016
- Accountable for overall success of workshop averaging $1.3 million per year.
- - Responsible for maximizing sales generation and growth through challenging goals that influence, motivate, inspire and guide others to follow that direction.
- - Identifies, Recruits, hires, and retains candidates to meet store needs.
- - Train and Develop associates to achieve successful results in execution of Guest service, sales merchandising and operational goals.
- - Payroll management, Inventory Control and Brand Visual Standards
District Sales Manager
Yankee Candle
06.2005 - 05.2014
- Responsible for management of 14 Yankee Candle stores in Indiana and Kentucky with yearly sales of $10.5 million.
- - Responsible to drive district sales and profitability plan to meet or exceed sales revenue to budge. Recruit, hire, train and develop a "sales" oriented team; handle both positive/negative Human Resource issues through coaching, documenting, praising/rewarding, disciplining, and communicating with the Regional Sales Director and HR Generalist
- - Lead by example as a "Sales Leader" in the stores by teaching and demonstrating Yankee Candle standards
- - Responsible for all visual presentation and standards by ensuring the effective implementation of all visual direction with urgency and proper planning, ensure that total presentation and display of merchandise is impactful, customer focused and maximizes sales
- - Provide guidance on controlling expenses by reviewing P&L statements, proper use of the labor model and scheduling
- - Ensure successful new store openings through coordinating, organizing, developing and executing an opening plan through grand opening day.
Education
Associates Degree - Business
University of Cincinnati
05.1989
Bachelor of Business - Minor in Marketing
Wayne State University
05.1992
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Team leadership expertise
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Budget control
- Sales techniques
- Business development
- Financial reporting
- Customer retention
- Sales coaching
- Process improvement
- Business operations
- Budgeting and cost control
- Teamwork and collaboration
- Staff hiring
- Scheduling
- Employee motivation
- Hiring and onboarding
- Schedule management
- Decision-making
Timeline
Assistant General Manager
Commonwealth Hotels
10.2022 - Current
Assistant General Manager Housekeeping
Drury Hotels
04.2021 - Current
Store Manager
Bath and Body Works
07.2016 - 12.2020
Chief Workshop Manager
Build a Bear
06.2014 - 07.2016
District Sales Manager
Yankee Candle
06.2005 - 05.2014
Bachelor of Business - Minor in Marketing
Wayne State University
Associates Degree - Business
University of Cincinnati