Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
OfficeManager

Laura Cole

San Antonio

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Accomplished owner offering several years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance, and recordkeeping.

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.

Overview

25
25
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Owner

Texas Maid For You
San Antonio
08.2020 - Current
  • Managed daily operations of home cleaning services for diverse clients.
  • Developed and implemented efficient cleaning schedules for staff and clients.
  • Trained new employees on safe cleaning practices and equipment usage.
  • Fostered strong relationships with clients to encourage repeat business and referrals.
  • Maintained quality control standards during service delivery to ensure satisfaction.
  • Coordinated client appointments, addressing special requests and concerns promptly.
  • Oversaw inventory management of cleaning supplies and equipment.
  • Oversaw budgeting and financial management.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.

Massage Therapist

Skin Deep Therapy
San Antonio
02.2013 - Current
  • Delivered customized massage therapies to meet client needs.
  • Maintained cleanliness and organization of therapy rooms and equipment.
  • Collaborated with clients to develop personalized treatment plans.
  • Educated clients on self-care techniques and wellness practices.
  • Documented client progress and feedback in treatment records.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Maintained a clean and organized work environment while adhering to safety protocols.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.

Sales and Marketing Manager

Houston Luxcior Luxury Magazine
Houston
04.2021 - 11.2021
  • Developed marketing campaigns to enhance brand visibility and engagement.
  • Collaborated with editorial team to create compelling content for publications.
  • Managed social media platforms to increase audience interaction and growth.
  • Developed design compilations by analyzing the latest trends from high-end fashion houses such as Saks Fifth Avenue, Prada, Louis Vuitton, and Dolce & Gabbana.
  • Managed and coordinated design aspects of Luxcior Luxury's Summer photography project, elevating brand presentation in Houston, Texas.
  • Conducted market research to identify trends and inform strategic decisions.
  • Coordinated events that showcased luxury products and services for clientele.
  • Executed marketing campaigns with leading real estate companies, showcasing Houston's luxury homes and exclusive events, resulting in increased magazine sales.

Assistant to the CEO

A & B HILTON Promotions
Houston
02.2007 - 02.2020
  • Coordinated executive schedules and managed calendar events for the CEO.
  • Prepared reports and presentations for board meetings and strategic discussions.
  • Assisted in project management by tracking deadlines and deliverables.
  • Managed the acquisition process for new business ventures, ensuring legal and financial security through collaboration with lawyers and accountants.
  • Conducted research on industry trends to support decision-making processes.
  • I also conducted several consultations to produce new companies with new products or entertainment. In summary I did almost everything she didn't want to do. I was busy from morning till late at night for the last 2006 all the way till COVID hit.
  • Executed a wide range of responsibilities, ensuring seamless daily operations for the CEO.
  • Managed executive schedules and priorities, contributing to effective time management and organizational efficiency.
  • Managed daily, monthly, and yearly financial oversight, including tax preparation and internal audits.
  • Facilitated the creation of new enterprises alongside the CEO, maintaining high standards of integrity and operational perfection.

Assistant Accountant

George baugh III and associates
Houston
03.2004 - 12.2005
  • Managed accounts payable and receivable processes efficiently.
  • Prepared monthly financial reports for management review.
  • Assisted in budget preparation and monitoring expenditures.
  • Collaborated with auditors during financial audits and reviews.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Organized and maintained filing systems for all accounting documents.
  • Converted legacy accounting systems to Microsoft professional accounting software, ensuring seamless integration and functionality.
  • Reviewed general ledger entries for accuracy and completeness.
  • Provided support for external auditors during annual audit engagements.
  • Ensured compliance with relevant accounting standards and regulations.
  • Assisted in the implementation of new accounting software and systems.
  • Upgraded accounting software across multiple businesses, enhancing operational efficiency.

Tax Preparer

H & R Block Tax Services
Bay City
12.2002 - 04.2004
  • Prepared individual and business tax returns using H & R Block software.
  • Reviewed client financial documents for accuracy and completeness.
  • Assisted clients in understanding tax regulations and filing processes.
  • Coordinated with team members to ensure timely completion of tax filings.
  • Educated clients on potential deductions and credits to maximize refunds.
  • Achieved top regional bonus in 2003 for outstanding accuracy and efficiency, excelling in tax preparation within a multi-city region during first year.
  • Provided seasonal tax preparation services during the 2003 and 2004 tax seasons.

Cashier

Walmart
Bay City
10.2002 - 03.2003
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and payment options.
  • Maintained clean and organized checkout area for customer convenience.
  • Handled cash, credit, and debit payments securely.
  • Managed inventory by restocking shelves during shifts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Bookkeeper

Aramark Cafeteria
Wadsworth
02.2000 - 09.2002
  • Managed accounts payable and receivable processes efficiently.
  • Reconciled bank statements and general ledger entries accurately.
  • Processed payroll for employees in compliance with regulations.
  • Maintained accurate financial records using accounting software systems.
  • Collaborated with chefs and managers to streamline inventory and bookkeeping processes for dual cafeteria operations.
  • Conducted training sessions for staff on job responsibilities and safety procedures.
  • Supported budgeting and forecasting activities with detailed data analysis.
  • Processed accounts payable and receivable transactions.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Collaborated with corporate office to ensure compliance with contract requirements for South Texas nuclear project.
  • Collaborated with external auditors during annual audits seamlessly.
  • Ensured timely payment of invoices to maintain strong vendor relationships.
  • Conducted monthly bank reconciliations.
  • Generated invoices for clients and tracked payments received from customers.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Managed payroll processing for staff members.
  • Monitored and verified daily deposits from cashiers and sales, ensuring accuracy for bank deposits.

Education

Associate of Arts - Core Curriculum

Houston Community College
Houston, TX
08.2010 - 05.2012

Bachelor of Arts - Psychology

University of Houston
Houston, TX
07.2012 - 12.2012

Skills

  • Cleaning techniques
  • Inventory management
  • Employee training
  • Financial management
  • Quality control
  • Client relationship management
  • Sales optimization
  • Time management
  • Customer service
  • Team building
  • Problem solving
  • Profit and loss
  • Business management
  • Talent development
  • Bidding processes
  • Administrative oversight
  • Verbal and written communication
  • Staff hiring
  • Relationship building
  • Human resource management

Languages

Spanish
Professional
English
Full Professional

Certification

  • CPR and Certified life responding
  • Computer science
  • Professional Music Study: Piano Clarinet and all written music notes
  • A great literature writer with the skills to teach at an attention bonding allowance
  • Smart and educated with a government IQ certificate test of 141, and the 2nd one 132.
  • I enjoy learning and studying more about the world and people in it
  • I know I am here to help those and others that don't have the education or training necessary to achieve what they think they can't accomplish but I want to show them it's possible.

Affiliations

  • Dance tap jazz ballet 8 years
  • Piano lessons 10 years
  • I graduated a year early I finished two years and one during my high school.
  • I'll be honest I have had my experiences that were low but they have only made me a better person well-rounded and able to listen when someone needs to be heard
  • Musically I also play the clarinet the flute and I'm learning the guitar these are all instruments that I taught myself how to play but I was also in band.
  • I am able to teach myself very well quickly and efficiently. It does not take me long to learn new things and am very social easy going and able to make friends quickly. No pressure needed
  • Everything I do I always want to give my all. I understand people in their lows and people in their highs I understand uneducated people I understand people and every sense and if I can't I will allow them to show me so I can educate or they can educate me in their own way and I'll learn more afterwards.
  • I have a great way with children and with animals my dad was a veterinarian growing up so I love more animals was something that was very necessary around our house. He was also always on call so he showed us a work ethic that proved to be something that helped me through life.

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option4-day work weekPaid time off

Timeline

Sales and Marketing Manager

Houston Luxcior Luxury Magazine
04.2021 - 11.2021

Owner

Texas Maid For You
08.2020 - Current

Massage Therapist

Skin Deep Therapy
02.2013 - Current

Bachelor of Arts - Psychology

University of Houston
07.2012 - 12.2012

Associate of Arts - Core Curriculum

Houston Community College
08.2010 - 05.2012

Assistant to the CEO

A & B HILTON Promotions
02.2007 - 02.2020

Assistant Accountant

George baugh III and associates
03.2004 - 12.2005

Tax Preparer

H & R Block Tax Services
12.2002 - 04.2004

Cashier

Walmart
10.2002 - 03.2003

Bookkeeper

Aramark Cafeteria
02.2000 - 09.2002