Laura Collins

Experienced Regional Director of Operations with a demonstrated history of working in the SNF and LTC industry. Skilled Customer Service, Committed to compliance with all relevant CMS, OBRA, Medicaid/Medicare/Managed Care Case Management, requirements.

Risk Management

Operational Oversight/Supervision

Budgetary Planning

Revenue Maximization

QAPI

Team Building

Regulatory compliance/Life Safety

New Facility management

Led and supported processes to achieve and exceed expectations and support alignment of SNFs with company values and objectives.

• Worked cross-departmentally with Clinical, Financial, Quality Assurance and Human Resources generating widespread collaboration for 13 facilities.
• Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
• Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
• Identified and implemented operational improvements related to workflow, and resource acquisition
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist facility management maintain excellent customer service.
• Implemented systems and procedures to improve operational quality and team efficiency
• Directed management meetings to enhance collaboration and maintain company culture based on trust, education and problem-solving.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for promoting company initiatives
• Provided operational oversight to accomplish company profit and expansion goals.
• Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
• Communicated with staff, residents and healthcare providers to encourage highest quality of care and service.

Experienced Regional Director of Operations with a demonstrated history of working in the SNF and LTC industry. Skilled Customer Service, Committed to compliance with all relevant CMS, OBRA, Medicaid/Medicare/Managed Care Case Management, requirements.

Operational oversite for 6 SNF facilities.

Maintained regulatory compliance in 6 facilities with no tags cited for scope and severity greater than F

Monitored budget and utilized operational resources.

Increased or maintained Census to Company goal or better

Responsible for oversight and management of a New Build, transitioning 50 residents and realizing profitability within Six months.

Trained and guided team members to maintain high productivity and performance metrics.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

• Maintained compliance with statutory, regulatory and local, state and federal guidelines. Resulting in 3 Deficiency Free Surveys.
• Direct day-to-day administrative and operational functions for a 50 bed SNF and then transitioned those 50 residents to a New 115 facility
• Increased census from 50 to 110 in less than 12 months
• Met or exceeded Company Financial goals
• Providing guidance and leadership to over 100 employees across more than 8 departments.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

• Maximized cash flow through optimal billing and collection processes.
• Utilized company's accounting systems to review reports and prepare assessments.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance.
• Developed relationships with Residents and Families to ensure positive growth and timely collections
• Assisted the Administrator in daily operations of the facility