Laura Collins
Bakersfield,CA
Summary
Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
El Pollo Loco
Long Beach, CA
06.2016 - 09.2023
- Completed opening and closing duties to facilitate business operations.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Supervised and led employees to maintain productivity and customer service levels.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Developed pricing schedules, costing for materials, and compliance statements.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Resolved customer complaints in a timely manner.
- Prepared operations data to produce comprehensive reports to management.
- Assisted customers with product selection when needed.
- Addressed any issues that arose during the shift in a proactive manner.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints and reported issues to senior management.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
- Educated customers about offerings, promotions and pricing to boost sales.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Checked orders for quality and completeness.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Woodrow High School
Long Beach, CA06-2006
Skills
- Inventory Control
- Cash Handling Ability
- Inventory Management
- Staff Scheduling
- Labor and Food Cost Control
- Customer-Oriented
- Staff Development
- Safety Understanding
- Document Management
- Consulting
Timeline
Shift Supervisor
El Pollo Loco
06.2016 - 09.2023
High School Diploma -
Woodrow High School