Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Laura Colorado

Aurora,IL
Laura Colorado

Summary

Dynamic Bilingual Customer Service Representative with 5+ years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. English speaker and fluent in Spanish . -willing to dedicate maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Hardworking and passionate with strong organizational skills eager to secure entry-level position. im ready to help team achieve company goals.

-Retail sales professional versed in product placement and merchandising. experience in inventory management and shipment processing.

In my singing career, I am

a Recording Singer offering 14 years of experience delivering excellent live performances with 2 albums and 3 single released , Talented in performing with self-confidence and captivating vocal dynamics. Successful in evoking emotion while projecting clearly to keep audiences engaged.

Overview

21
years of professional experience
1
Certification

Work History

Laura Colorado Ministries

Lead Singer
01.2011 - Current

Job overview

  • Fostered productive collaborations with other musicians or artists within the industry for mutually beneficial growth opportunities.
  • Expanded fan base through networking at events, engaging online content, and consistent outreach efforts.
  • Efficiently managed rehearsal schedules for optimal productivity and performance readiness.
  • Collaborated with band members to create harmonious and cohesive performances, strengthening the group''s overall sound.
  • Established a strong social media presence, fostering connections with fans and industry professionals.
  • Contributed to the songwriting process, resulting in memorable compositions that resonated with fans.
  • Improved vocal techniques through continuous training and practice sessions under professional guidance.
  • Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
  • Generated singing exercises to develop voice.
  • Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
  • Promoted musical career by maintaining website or social media presence.
  • Selected music carefully in order to achieve balance of musical styles on program.
  • Interpreted and modified music to personalize performances.
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Developed promotional materials such as posters, flyers, and press kits to generate buzz around shows or album releases.

The Cosmetics Company Store

Beauty Advisor
01.2019 - 05.2020

Job overview

  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Enhanced customer loyalty by providing personalized skincare consultations.
  • Resolved customer complaints with empathy and efficiency, preserving brand reputation.
  • Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
  • Organized in-store promotional events to introduce new products, driving foot traffic and engagement.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Bed Bath & Beyond

RTV Clerk
07.2003 - 01.2018

Job overview

  • Ensured accurate inventory control by diligently tracking incoming and outgoing items.
  • Provided backup support to other departments as needed, demonstrating flexibility and adaptability in supporting overall business needs.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries related to return status or discrepancies.
  • Reduced errors in return transactions by implementing thorough quality checks before submission.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed strong relationships with vendor representatives, facilitating efficient handling of product returns.
  • Increased efficiency in the RTV department by organizing and maintaining a clean workspace.
  • Streamlined RTV operations through effective coordination with team members and supervisors.
  • Collaborated closely with inventory control teams to ensure seamless integration between inventory management systems and the RTV process.
  • Maintained compliance with company standards and regulations during all phases of the return process.
  • Assisted in training new employees on company policies, procedures, and best practices for RTV clerks.

Education

Universidad Estado De Mexico
Mexico

Associate of Arts from Business Administration
06.2000

West Chicago High School
West Chicago, IL

High School Diploma
06.1993

Skills

  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Team Leadership
  • Creative Thinking
  • Adaptability and Flexibility
  • Decision-Making
  • Live Music Performances
  • Relationship Building
  • Flexible Schedule
  • Live Performances
  • Self Motivation
  • Analytical Thinking
  • Goal Setting
  • Fluent Bilingualism
  • Customer Support
  • Payment Processing
  • Reliability
  • Multitasking Abilities
  • Active Listening
  • Interpersonal Skills
  • Flexibility and Adaptability
  • Upselling strategies
  • Retail experience
  • Client Relationship Building
  • Customer Consultation
  • Products knowledge
  • Personalized recommendations
  • Beauty Trends
  • Customer Needs Assessment
  • Paperwork management
  • Merchandise Restocking
  • Returns processing
  • Brand Promotion
  • Event Promotion
  • Skincare consultation
  • Cosmetics industry trends
  • Appointment Scheduling
  • Makeup Application Techniques
  • Demonstration skills
  • Makeup Application
  • Inventory Control
  • Friendly and Helpful
  • Cash Handling
  • Goal-Driven
  • Organization
  • Team Cooperation
  • Cash Register Operation
  • Positive Customer Engagement
  • Inventory and Stocking
  • Customer Assistance
  • Item Ticketing and Pricing
  • Flexible Hours
  • Ability to Lift 40 pounds
  • Store Policies and Procedures

Certification

  • Vocal performance , Tromblee Studios - 2 years

Timeline

Beauty Advisor

The Cosmetics Company Store
01.2019 - 05.2020

Lead Singer

Laura Colorado Ministries
01.2011 - Current

RTV Clerk

Bed Bath & Beyond
07.2003 - 01.2018

Universidad Estado De Mexico

Associate of Arts from Business Administration

West Chicago High School

High School Diploma

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