Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Combs

Lindley,NY

Summary

I have a strong background in hospitality management, I have honed my skills in providing exceptional customer service, managing operations, and maintaining a high standard of cleanliness and attention to detail. Although I have a lot of knowledge of managing hotels my interests and goals in life are to acquire a job with landscaping or working with animals. I am confident that my experience and dedication to excellence make me a strong candidate for this role.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

Holiday Inn Express
08.2023 - Current
  • Provide exceptional customer service, address concerns, and ensure a positive guest experience throughout their stay
  • Oversee day-to-day hotel operations, including front desk, housekeeping, and maintenance, breakfast, to ensure everything runs efficiently
  • Ensure the hotel complies with IHG brand standards, safety regulations, and local laws
  • Address and resolve operational issues as they arise to maintain the hotel's reputation
  • Proficient in general computer knowledge including Microsoft Office products
  • Develop and maintain comprehensive schedules for all hotel departments, including front desk, housekeeping, maintenance, and food and beverage
  • Manage the purchasing process for the hotel, including negotiating with suppliers, obtaining quotes, and making purchasing decisions that align with budgetary constraints.

Landscaper

Self-employeed
06.2018 - Current
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
  • Researched and identified appropriate plants and materials for landscaping projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Executive Housekeeper

Staybridge Suites
10.2022 - 08.2023
  • Supervise, train, and motivate housekeeping staff to ensure a high level of performance and guest satisfaction
  • Conduct regular meetings to communicate expectations, provide updates, and foster a positive working environment
  • Monitor staff performance, address concerns, and recognize exceptional performance
  • Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces
  • Develop and implement cleaning schedules and procedures to ensure consistency and efficiency
  • Conduct regular inspections to maintain quality standards and address any deficiencies
  • Manage inventory of cleaning supplies, linens, and amenities to ensure an adequate and cost-effective supply
  • Coordinate with vendors to procure quality cleaning supplies and negotiate favorable terms
  • Respond promptly to guest concerns or issues related to housekeeping services
  • Collaborate with other departments to address and resolve cross-functional challenges
  • Monitor expenses and identify opportunities for cost savings without compromising service quality
  • Provide ongoing training for housekeeping staff, keeping them updated on best practices and industry standards
  • Ensure compliance with health and safety regulations, hotel policies, and industry standards.

Housekeeper, Breakfast, Landscaper and Laundry

Staybridge Suites Hotel
06.2018 - 10.2022
  • Clean and maintain guest rooms, ensuring a high standard of cleanliness and attention to detail
  • Perform tasks such as dusting, vacuuming, making beds, and replenishing amenities
  • Keep public areas, including hallways and lobby, clean and presentable
  • Attend to special cleaning projects as assigned
  • Manage the inventory of linens and cleaning supplies
  • Respond promptly to guest requests and inquiries in a friendly and professional manner
  • Set up and organize the breakfast bar with a variety of food and beverage items
  • Ensure food items are fresh, well-presented, and adhere to health and safety standards
  • Monitor and replenish breakfast items as needed to meet guest demand
  • Maintain cleanliness and orderliness of the breakfast bar area throughout service hours.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Planted flowers, shrubs, trees, landscaping and sod.
  • Maintained routine landscaping schedules to boost lawn health.
  • Handled tree care, grounds maintenance and general landscaping.
  • Transported soiled linens to laundry facilities.
  • Managed laundry sorting, washing and drying.
  • Sorted, laundered and put away various laundry items.
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Serviced guests with food and beverage requirements.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
  • Approached guests and employees with personable and welcoming attitude to promote friendly environment.
  • Addressed any customer complaints or concerns promptly, demonstrating excellent problem-solving skills while maintaining professionalism.
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.

Education

No Degree - Associates in Math And Science

Corning Community College
Corning, NY

High School Diploma -

Corning High School
Corning, NY
06.2019

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Food safety and sanitation
  • Business operations knowledge
  • Employee Scheduling
  • Budget Control
  • Sales Techniques
  • Customer Service
  • Staff hiring
  • Employee Motivation
  • Hiring and Onboarding
  • Inventory Tracking and Management
  • Payroll Administration and Timekeeping
  • Cost Control
  • Performance Improvement
  • Proficient in [Software]
  • Employee reviews
  • Purchasing and planning
  • Desktops, Laptops, and Mobile Devices
  • Strong Work Ethic
  • Heavy Lifting
  • Flexible and Adaptable
  • Using hand tools
  • Trimming and weeding
  • Planting flowers and bushes
  • Heavy Equipment Operation
  • Topiary

Timeline

Assistant General Manager

Holiday Inn Express
08.2023 - Current

Executive Housekeeper

Staybridge Suites
10.2022 - 08.2023

Landscaper

Self-employeed
06.2018 - Current

Housekeeper, Breakfast, Landscaper and Laundry

Staybridge Suites Hotel
06.2018 - 10.2022

No Degree - Associates in Math And Science

Corning Community College

High School Diploma -

Corning High School

Similar Profiles

  • Chastine Ann Elgarico Belarde

    Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde

    Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah

  • Emma Nand

    Emma NandEmma Nand

    Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)

  • Abdul Bheda

    Abdul BhedaAbdul Bheda

    Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott

  • Faruk Bhaloo

    Faruk BhalooFaruk Bhaloo

    Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express

  • Grace Cary

    Grace CaryGrace Cary

    Crew Member at Dunkin' DonutsCrew Member at Dunkin' Donuts

CREATE PROFILE
Laura Combs