LAURA M. CONDRA
Selvin, Indiana,IN
Summary
Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities seeking remote work from home position.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Purchasing Agent
Best Home Furnishings
07.2020 - Current
- Review and approve requisitions
- Confer with suppliers to obtain product/service information such as price, availability, and delivery schedule
- Prepare purchase orders and send copy to supplier and department originating request
- Verify shipping documents from suppliers with purchase orders to ensure orders are fulfilled
- Search inventory records or warehouse to determine if material on hand is in sufficient quantity
- Expedite delivery of goods to users as needed
- Coordinate with Accounts Payable to approve invoices for payment
- Coordinate activities involved with procuring goods and services such as raw materials, equipment, tools, parts, and supplies for organization
- Maintain complete documentation and records of all purchasing activities.
- Maintain consistent email communication with suppliers to confirm and track orders and verify price revisions on purchase orders.
- Solve diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Handle customs clearances and documentation to deliver goods in compliance with laws and regulations.
- Maintain focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Clinical Research Coordinator
Qualmedica Research dba Pedia Research
02.2018 - 04.2020
- Work closely with doctors to provide patient care to enrolled study subjects
- Ordered study supplies and kept check on inventory levels.
- Screened patient records, databases and physician referrals to identify prospective candidates for research studies.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines.
- Followed informed consent processes and maintained records.
- Gathered, processed and shipped lab specimens.
- Coordinated clinical trials focused on disorders such ADHD and infant formula
- Carried out day-day-day duties accurately and efficiently.
- Administer Investigational Medication
- Perform blood draws and retrieve ECG readings
- Manage and schedule subjects during their time participating in clinical trials
- Maintain HIPPA
- Manage and create patient/subject charts and work with study Monitors to complete queries
- Regulate Investigational Product.
Customer Service Representative
American Cold Storage
11.2014 - 02.2018
- Efficiently schedule inbound and outbound inventory
- Oversaw account services for key regional clients.
- Courteously check drivers in and out and meticulously validating their paperwork against vendor paperwork
- Create and maintain detailed records of inventory
- Provide support for warehouse personnel
- Generate accurate weekly inventory reports
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Lead Cashier
Goodwill Industries
07.2013 - 09.2014
- Promoted to second tier management position with alarm access and supervision of 5 evening employees
- Responsible for daily closing paperwork and nightly bank deposit averaging $800 per night
- Consolidation and shelf assignation of incoming inventory
- Provided quality and courteous customer service while employees were on break or in their absence
- Maintained store cleanliness and safety to benefit of customers and staff
- Worked in collaboration with fellow shift staff to maximize selling potential in the store
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Directed team of 5 cashiers to maximize performance and deliver exceptional service to every customer.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Customer Service Specialist & Cashier
Traderbaker's Vendor Mall
04.2010 - 11.2012
- Provided clean and safe shopping environment for customers and staff
- Assisted customers with purchases and answered questions
- Performed constant financial transactions and deposited funds in on-site safe as needed involving both cash and credit card tender
- Maintained and verified financial records related to shift totals for safe
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled signing up new venders, retrieving customer data, presenting relevant booth rental information and cancelling procedures
- Collected and processed monthly booth rental fees for vendors
- Addressed customer and vender complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Private Branch Exchange (PBX) Operator
American General Finance
08.2007 - 03.2010
- Enthusiastically greeted visitors and guided them to their destination
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Managed telephone switchboard of 500 personnel and routed internal and external calls to provide quick connection.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Compiled and maintained accurate Employee Directory on bi-monthly basis
- Compiled and maintained Switchboard Directory on quarterly basis
- Effectively operated multi-line phone systems to maximize agency communication efforts
- Coordinated records related to accounts payable/receivable and payroll
Records Retrieval Clerk
American General Finance
09.2004 - 08.2007
- Specialized in detailed and complex data entry tasks
- Scanned financial documents relating to mortgages and validated accuracy of documents
- Provided quality control for end product by verifying input accuracy
- Understood and adhered to strict confidentiality of proprietary information
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Verified accuracy of data before transcribing.
- Reviewed completed work for compliance with regulations.
- Executed data verification to detect errors.
- Evaluated source documents to locate information needed for each data entry field.
Education
Phlebotomy Certification -
Phlebotomy Career Training
Garden City, MI2018
CPR Certification -
American Red Cross
Evansville, IN2018
Skills
- Medidata Rave
- Patient Safety
- Informed Consent
- Study Protocols
- Case Report Management
- Good Clinical Practice
- Research SOPs Understanding
- Clinical Data Collection
- Adverse Event Documentation
Certification
Nationally Certified Phlebotomist-CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Purchasing Agent
Best Home Furnishings
07.2020 - Current
Clinical Research Coordinator
Qualmedica Research dba Pedia Research
02.2018 - 04.2020
Customer Service Representative
American Cold Storage
11.2014 - 02.2018
Lead Cashier
Goodwill Industries
07.2013 - 09.2014
Customer Service Specialist & Cashier
Traderbaker's Vendor Mall
04.2010 - 11.2012
Private Branch Exchange (PBX) Operator
American General Finance
08.2007 - 03.2010
Records Retrieval Clerk
American General Finance
09.2004 - 08.2007
Phlebotomy Certification -
Phlebotomy Career Training
CPR Certification -
American Red Cross
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