Quality Assurance Team Lead
Imaging Office Systems Inc.
12 2006 - Current
- Mentored junior team members, improving their technical skills and overall performance.
- Initiated root cause analysis investigations for critical defects, leading to improved understanding of underlying issues and prevention measures for future occurrences.
- Reviewed functional specifications documents to ensure accurate test coverage for new features or enhancements.
- Updated training database to help resolve common issues.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Reassessed quality control measures at systemic level to proactively identify non-conformances.