Laura Conte
Surprise,AZ
Summary
Detail-oriented Nurse Case Manager skilled in effective communication and problem solving. Expertise in coordinating complex care strategies and advocating for patients' rights. Committed to enhancing healthcare delivery through collaborative teamwork and patient education.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Nurse Case Manager
Genex Services LLC
Elgin, IL
04.2012 - Current
- Coordinated patient care plans across multidisciplinary teams.
- Assessed patient needs and developed personalized interventions.
- Educated clients on health management and available resources.
- Monitored patient progress and adjusted care strategies accordingly.
- Collaborated with healthcare providers to ensure continuity of care.
- Documented case notes and maintained accurate patient records.
- Advocated for patients' rights and access to necessary services.
- Managed complex cases involving diverse medical and social factors.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Advised physicians regarding alternative levels of care when indicated such as skilled nursing facilities or hospice settings.
- Facilitated referrals between primary care providers and specialists when needed.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Nurse Case Manger
MHayes
Baltimore, MD
04.2010 - 04.2012
- Assessed patient needs and developed personalized care plans.
- Coordinated with healthcare providers to ensure comprehensive patient care.
- Documented patient interactions in electronic health records accurately.
- Educated patients and families on health management and resources.
- Collaborated with multidisciplinary teams to improve care delivery.
- Advocated for patients' needs within the healthcare system effectively.
- Provided emotional support and guidance to patients and families during treatment.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Advised physicians regarding alternative levels of care when indicated such as skilled nursing facilities or hospice settings.
Nurse Case Manager
Coventry Health Care
Downers Grove, Illinois
03.2006 - 04.2010
- Coordinated patient care plans across multidisciplinary teams.
- Assessed patient needs and developed personalized interventions.
- Educated clients on health management and available resources.
- Monitored patient progress and adjusted care strategies accordingly.
- Collaborated with healthcare providers to ensure continuity of care.
- Documented case notes and maintained accurate patient records.
- Advocated for patients' rights and access to necessary services.
- Managed complex cases involving diverse medical and social factors.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
Nurse Case Manager
Concentra Health Services
Brookfield, Wisconsin
05.2002 - 05.2006
- Coordinated patient care plans across multidisciplinary teams.
- Assessed patient needs and developed personalized interventions.
- Educated clients on health management and available resources.
- Monitored patient progress and adjusted care strategies accordingly.
- Collaborated with healthcare providers to ensure continuity of care.
- Documented case notes and maintained accurate patient records.
- Advocated for patients' rights and access to necessary services.
- Managed complex cases involving diverse medical and social factors.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
Nurse Case Manager
CorVel
Oak Brook, IL
05.1996 - 05.2002
- Coordinated patient care plans across multidisciplinary teams.
- Assessed patient needs and developed personalized interventions.
- Educated clients on health management and available resources.
- Monitored patient progress and adjusted care strategies accordingly.
- Documented case notes and maintained accurate patient records.
- Advocated for patients' rights and access to necessary services.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Conducted home visits as necessary to assess patient's condition in the home environment.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Assisted patients in navigating through the healthcare system by providing support throughout their treatment process.
Nurse Case Manager
CorVel
Phoenix, Arizona
05.1996 - 05.2002
- Coordinated patient care plans across multidisciplinary teams.
- Assessed patient needs and developed personalized interventions.
- Educated clients on health management and available resources.
- Monitored patient progress and adjusted care strategies accordingly.
- Advocated for patients' rights and access to necessary services.
- Managed complex cases involving diverse medical and social factors.
- Participated in interdisciplinary team meetings to coordinate care for complex cases.
- Maintained accurate documentation of all case management activities in accordance with regulatory standards.
- Reviewed physician orders for accuracy and completeness prior to implementation of service plan.
- Developed and implemented care plans for assigned patients, ensuring the highest quality of care.
- Assessed patient needs, identified health problems and provided appropriate interventions to improve outcomes.
- Communicated regularly with patients via phone calls or emails to check on their progress and answer any questions they may have.
- Analyzed data from various sources including claims information, laboratory results and medication histories to identify potential risks or gaps in care.
- Coordinated with other healthcare professionals to provide comprehensive medical care to patients.
- Facilitated referrals between primary care providers and specialists when needed.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Registered Nurse, Intensive Care Unit
Lutheran General Hospital
Park Ridge, Illinois
05.1985 - 05.1995
- Provided direct patient care in high-acuity environments for critically ill patients.
- Collaborated with interdisciplinary teams to develop and implement treatment plans.
- Monitored vital signs and performed assessments to ensure patient safety and comfort.
- Administered medications and managed intravenous therapies as per physician orders.
- Educated families on care procedures, treatments, and post-discharge instructions.
- Assisted in code blue situations by performing advanced life support interventions.
- Trained new nurses on ICU protocols, equipment usage, and best practices in patient care.
- Performed bedside procedures such as wound dressing changes, catheterizations, IV starts and changes, tracheostomy care.
- Maintained accurate documentation of patient assessments, treatments, and medications administered in electronic medical record system.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided care to critically ill patients in a fast-paced environment.
Registered Nurse
Private Air Ambulance Sandwich IL
Sandwich, Illinois
08.1987 - 04.1990
- Administered medications and treatments to patients per physician's orders.
- Assisted in emergency situations by providing immediate care interventions.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
Education
Associate of Science - Registered Nurse
Triton College
River Grove, IL06-1987
LPN Nursing Program
Triton College
River Grove, IL06-1985
Skills
- Care plan development
- Patient advocacy
- HIPAA compliance
- Electronic health records
- Interdisciplinary collaboration
- Patient education
- Healthcare compliance
- Resource management
- Effective communication
- Problem solving
- Time management
- Adaptive thinking
- Critical thinking
- Cross-functional coordination
- Attention to detail
- Safety and compliance
- Data confidentiality
- Preventive Maintenance
- Budgeting and finance
- Supply management
- Verbal and written communication
- Multitasking Abilities
- Organizational skills
- Cost reduction strategies
- Teamwork and collaboration
- Data analysis
- Report exceptions
- Self motivation
- Project management
- Analytical thinking
- Logistics coordination
- Written communication
Certification
Registered Nurse licensed in AZ, IL, WI all current with current CEU's as required per state
Timeline
Nurse Case Manager
Genex Services LLC
04.2012 - Current
Nurse Case Manger
MHayes
04.2010 - 04.2012
Nurse Case Manager
Coventry Health Care
03.2006 - 04.2010
Nurse Case Manager
Concentra Health Services
05.2002 - 05.2006
Nurse Case Manager
CorVel
05.1996 - 05.2002
Nurse Case Manager
CorVel
05.1996 - 05.2002
Registered Nurse
Private Air Ambulance Sandwich IL
08.1987 - 04.1990
Registered Nurse, Intensive Care Unit
Lutheran General Hospital
05.1985 - 05.1995
Associate of Science - Registered Nurse
Triton College
LPN Nursing Program
Triton College