Laura Contreras
Las Vegas,NV
Summary
Attentive Loan Specialist with a background in assessing credit history data and finding appropriate solutions that are perfect for customer needs. Amiable Loan Specialist with experience developing constructive and cooperative working relationships with others. Expert at evaluating, authorizing and approving loan applications for individuals. Solid team player when diligently following through on team expectations.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Mountain America Credit Union
Las Vegas, Nevada
08.2023 - 01.2025
- Maintained confidentiality of bank records and client information.
- Reported daily averages and shortages to operations department.
- Cross-sold bank products by answering inquiries, informing members of new services and promotions.
- Verified members identification to ensure compliance with laws and regulations.
- Used a strong knowledge of banking products and services to confidently educate members about features, benefits and pricing.
- Resolved member complaints quickly and efficiently in order to maintain positive relationships with members.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Built and maintained member relationships through quality, personalized interactions.
- Identified opportunities to refer members to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Opened new shares, for example checking, savings, cds, etc. for members accounts.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Transmitted orders to supply cash to meet daily needs.
- Balanced cash drawers on a daily basis.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Reported any operational issues or system problems that occurred during shift promptly.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to members in detail as needed.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Loan Servicing Specialist
Wells Fargo
Las Vegas, NV
01.2021 - 01.2022
- Examined and verified information in loan application and closing documents.
- Checked applicant credit, personal references, and employment histories.
- Conveyed acceptance or rejection to customers by mail or telephone.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Observed corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
- Performed daily maintenance of loan applicant database.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
Teller
Wells Fargo
Las Vegas, NV
05.2019 - 12.2020
- Fulfilled diverse duties to provide customer service, operate money counters, balance and offer ATM/online services, and maintain accounts.
- Warmly welcomed customers while offering financial services during entire transaction.
- Initiating conversations on a path to reach financial success.
- Adhered to regulatory and company security and audit procedures.
- Trained employees on cash drawer operation.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Received regional branch recognition award for outstanding customer service.
- The customers benefit is prioritized throughout every interaction.
Assistant Manager
PDQ
Las Vegas, NV
02.2018 - 05.2019
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Education
Some College (No Degree) - Business
University Of Nevada Las Vegas
Las VegasHigh School Diploma -
Equipo Academy
Las Vegas06.2018
Skills
- Safe and vault operation
- Debt and credit management
- Exceptional customer service
- MS Office proficient
- Excellent communication skills
- Bilingual in Spanish and English
- Strong sense of banking ethics
- Friendly
- Reliable
- Strong work ethic
- Approachable
- Sales expertise
- Issue resolution
- Customer support
- Credit option explanation
- Loan approvals
Timeline
Member Service Representative
Mountain America Credit Union
08.2023 - 01.2025
Loan Servicing Specialist
Wells Fargo
01.2021 - 01.2022
Teller
Wells Fargo
05.2019 - 12.2020
Assistant Manager
PDQ
02.2018 - 05.2019
Some College (No Degree) - Business
University Of Nevada Las Vegas
High School Diploma -
Equipo Academy
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