Laura Cooper

Oversaw accounts receivables processes, including billing, coding, collections, and payment postings.

Maintained accurate census records through entry of new residents and thorough insurance reviews.

Prepared monthly reports and maintained accurate files.

Managed resident trust funds along with reports and statements.

Assisted with creating a more robust onboarding process to help with retention of staff.

Created and maintained employment files for staff.

Oversaw open enrollment process for benefits and assisted staff with any questions or concerns regarding current benefits.

CMS reporting of staff hours.

• Processed patient accounts accurately, ensuring timely billing and collection of payments.
• Collaborated with healthcare providers to resolve account discrepancies and enhance patient satisfaction.
• Managed incoming inquiries regarding billing statements, demonstrating strong communication skills.
• Utilized electronic health record systems to update patient information and track account activity efficiently.
• Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.

• Processed medical claims using ICD-10 and CPT codes, ensuring compliance with billing regulations.
• Reviewed and resolved billing discrepancies, enhancing accuracy of patient accounts.
• Collaborated with healthcare providers to clarify coding requirements and improve documentation practices.
• Managed patient inquiries regarding insurance coverage and billing procedures, fostering positive relationships.
• Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
• Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
• Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
• Assisted patients with payment plans as needed and oversaw collection efforts compassionately.

• Processed medical claims efficiently, ensuring compliance with industry regulations and payer policies.
• Verified patient insurance eligibility, facilitating accurate billing and minimizing reimbursement delays.
• Utilized billing software to manage accounts receivable and maintain accurate financial records.
• Resolved discrepancies in billing, collaborating with healthcare providers to ensure prompt payments.
• Obtained authorizations for procedures from insurance companies and maintained billing data accordingly.
• Assisted patients with questions and concerns via both phone and in person.

• Analyzed customer inquiries to identify trends and improve service delivery.
• Collaborated with cross-functional teams to enhance customer experience initiatives.
• Developed training materials to support staff in resolving complex customer issues.
• Implemented process improvements that increased efficiency in response times.
• Answered constant flow of customer calls with minimal wait times.
• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Provided information regarding charge accounts and loyalty programs.
• Coordinated closely with sales teams to ensure accurate information dissemination and timely support for account-related matters.
• Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
• Managed escalated customer complaints to successful resolution, ensuring satisfaction and continued loyalty.