Summary
Overview
Work History
Education
Skills
Timeline
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Laura Cordova

Portsmouth,VA

Summary

Dedicated, ambitious, and driven worker. Striving to provide excellent customer service and ensure customer satisfaction by delivering quality assistance and solutions. Continuously challenging myself, learn new skills, and contribute to the success of the organization as a dedicated and driven employee.

Overview

4
4
years of professional experience

Work History

Service Writer

First Team Subaru
02.2024 - Current
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into dealertrack database to track job status.
  • Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
  • Correct and finalize warranty claims
  • Cashier customers and ensure all needs were met at the end of visit
  • Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
  • Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Ensuring all repair orders, invoices, and transactions are finalized and filed correctly
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and backed up other customer service managers.

Sales Administrator

Holiday Inn Club Vacations at Orange Lake Resort
01.2023 - 01.2024
  • Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Answer multi-line phone systems, determine the purpose of the calls and direct calls appropriately and/or relay accurate messages
  • answer questions about the organization and provide callers with address, directions, and other information
  • Welcome on-site candidates, visitors, and vendors
  • Maintain a log for tracking issues as well as the data and time of acceptable resolution. Maintain calendar for conference rooms, telephone/directory of all employees
  • Responsible for contacting the appropriate vendor/departments for office maintenance or cleaning issues with regards to facility's day to day operations (such as changing light bulbs, heat problems, water problems, housekeeping issues, etc.)
  • Ensure all contracts have the accurate and appropriate personnel and information for a smooth transition to contracts
  • Finalize all numbers within contract to ensure proper fulfillment of contract after purchase to the guest.
  • File all contracts and presentation forms accordingly
  • Assign sales representatives to presentations
  • Order supplies, process final invoices, distribute mail, and assist with special projects as needed

Assistant Service Manager- Service Writer

Miracle Toyota
05.2021 - 01.2023
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
  • Maintain records of service repair orders, invoices, and warranty documents
  • Coordinate with vendors, suppliers, and contractors to order parts, equipment, and materials
  • Scheduling appointments and managing the workflow of the service center
  • Following up with customers and updating them on the status of vehicle and advising on any additional service recommendations during visit
  • Logged work orders into CDK Global

Education

High School Diploma -

Central Pointe Christian Academy
Kissimmee, FL
03-2021

Skills

  • Schedule coordination
  • Sales transactions
  • Order preparation
  • Cost estimates
  • Customer service
  • Invoice verification
  • Effective writing
  • Automotive industry experience
  • Strong organization
  • Communicating with clients
  • Appointment scheduling
  • Warranty processing
  • Product and service sales
  • FLUENT IN Spanish
  • Invoice filing
  • Schedules coordination
  • Data management
  • Customer relations
  • Marketing
  • Multi tasking
  • Microsoft Excel
  • Microsoft Word
  • Outlook

Timeline

Service Writer

First Team Subaru
02.2024 - Current

Sales Administrator

Holiday Inn Club Vacations at Orange Lake Resort
01.2023 - 01.2024

Assistant Service Manager- Service Writer

Miracle Toyota
05.2021 - 01.2023

High School Diploma -

Central Pointe Christian Academy

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Laura Cordova