Laura Corlin-Haugh
Sacramento,CA
Summary
Accomplished professional with a proven track record in the hospitality and healthcare sectors, notably at Pepperrell Cove. Excelled in creating exceptional customer experiences and streamlining operations, evidenced by developing training manuals and enhancing service standards. Skilled in computer literacy and time management, adept at leading teams to exceed sales targets and improve service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Magpie
12.2023 - Current
- Provides attentive and personalized customer service, ensuring a positive dining experience for guests
- Effectively communicates menu details and specials, demonstrating strong knowledge of food and beverage
- In-depth knowledge of wine offerings, including varietals, vintages, and pairings, to provide informative and tailored suggestions to customers
Bartender/Server/Training Team
Hog Island Oyster Company
02.2023 - 10.2023
- Created exceptional dining experience for up to 40 guests
- Assisted management by training and educating new staff members
- Handled nightly closing duties, including cash handling and close out procedures
Bartender/Server/Training Team
Row 34
03.2021 - 10.2022
- Trained new employees on service standards, food safety and company policies
- Developed and maintained relationships with regular guests to ensure repeat business
- Responsible for managing Toast pos system transactions, including restaurant payments and close out procedures
Medical Assistant
Northeast Foot and Ankle
09.2020 - 03.2021
- Responsible for administrative tasks including maintaining patient records, collecting patient medical history and appointment scheduling for over 50 patients
- Responsible for clinical tasks including assisting doctors with exams, detailing exam rooms and performing x-rays for up to 20 patients per day
Beverage Director/FOH Manager
Pepperrell Cove
04.2018 - 07.2020
- Created wine, beer and cocktail menus for 5 bars spanning 2 restaurants and 1 private event venue
- Performed personnel actions, including staff acquisition, onboarding and disciplinary actions for over 25 employees
- Created training manuals and SOPs for front of house staff
- Performed administrative tasks including employee scheduling and gratuity distribution using 7shifts and Office 365
Assistant Shelter Manager
Cocheco Valley Humane Society
09.2016 - 07.2017
- Created training manuals and SOPs for animal caregivers
- Assisted Shelter Manager with employee acquisition and onboarding
- Transported animals and supplies using company vehicle
- Represented CVHS organization at off-site events
Education
Human Resource Management -
UC Davis
Davis, CABachelor of Arts -
University of the Arts
Philadelphia05-2009
Skills
- UC Davis Human Resource Management Certificate, currently enrolled
- Bachelor of Arts from University of the Arts, Philadelphia, PA
- 15 years experience in an HR role, focusing on talent acquisition and training
- 10 years experience in restaurant industry,
Certification
Level 2 Award in Wine WSET April 2022
Pass with distinction 94/100
Timeline
Bartender/Server
Magpie
12.2023 - Current
Bartender/Server/Training Team
Hog Island Oyster Company
02.2023 - 10.2023
Bartender/Server/Training Team
Row 34
03.2021 - 10.2022
Medical Assistant
Northeast Foot and Ankle
09.2020 - 03.2021
Beverage Director/FOH Manager
Pepperrell Cove
04.2018 - 07.2020
Assistant Shelter Manager
Cocheco Valley Humane Society
09.2016 - 07.2017
Human Resource Management -
UC Davis
Bachelor of Arts -
University of the Arts
Level 2 Award in Wine WSET April 2022
Pass with distinction 94/100
Similar Profiles
Charlotte StrideCharlotte Stride
Waitress at Magpie CateringWaitress at Magpie Catering
Joseph WillohJoseph Willoh
Bartender at The One Legged MagpieBartender at The One Legged Magpie
Mohammad EhsanjafariMohammad Ehsanjafari
Chef at The Maid & MagpieChef at The Maid & Magpie