LAURA CORREA
Lutz,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
Work History
Supervisor
Maximus
04.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
HR Representative
Amazon
11.2020 - 03.2021
- Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Operated as key business partner to employees, managers, directors and senior leaders to promote HR practices and strategies and enable delivery of specific, measurable business goals.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained work structure by updating job requirements and job descriptions for positions.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
Medical interpreter
LanguageLine
11.2017 - 11.2020
- Served as a medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Translated procedural information to facilitate understanding between doctors and patients.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Equipped healthcare providers with cultural information to promote appropriate provision of health services.
- Collaborated with professional colleagues in development and implementation of family language service initiatives.
- Created new text in target language to reproduce content and style of original text.
- Converted written materials from one language to another such as books, publications or web pages.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Stayed current on new expressions and cultural changes impacting language translation.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
Customer Service Manager
Simply Health Care Plans
06.2014 - 10.2019
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified plans and resources required to meet project goals and objectives.
- Provided management for internal personnel, contractors and vendors.
- Identified, reviewed and applied policies and procedures.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Office Manager
American Uised Trucks
01.2011 - 12.2012
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Science - Nursing
Galen College of Nursing
Tampa, FL11.2021
Skills
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Interpersonal Communication
- Organization and Time Management
- Problem-Solving
- Self-Motivated
- First Aid/CPR
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Maximus
04.2021 - Current
HR Representative
Amazon
11.2020 - 03.2021
Medical interpreter
LanguageLine
11.2017 - 11.2020
Customer Service Manager
Simply Health Care Plans
06.2014 - 10.2019
Office Manager
American Uised Trucks
01.2011 - 12.2012
Associate of Science - Nursing
Galen College of Nursing
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