Laura Correll
Sentinel,OK
Summary
Driven Customer Support Representative with over 10+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Detail-oriented in data entry and record-keeping. Experienced in new hire, termination and benefits orientation process.
Overview
19
19
years of professional experience
Work History
Customer Support Representative II
Mercy Hospital Oklahoma City (Remote)
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Maintained comprehensive knowledge ensuring accurate information was provided to customers.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Payroll Clerk
Whitebead School
03.2022 - 10.2023
- Processed new hire paperwork and documents.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
Deputy Treasurer
Cleveland County Treasurer
02.2018 - 08.2020
- Managed daily cash flow activities, ensuring accurate forecasting and proper allocation of funds for operational needs.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Commissioners Assistant
Carter County Commissioners
11.2013 - 02.2018
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Claims Examiner
Blue Cross Blue Shield of Texas
07.2012 - 11.2013
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Administrative Technician II
Oklahoma Department of Veterans Affair
03.2006 - 02.2012
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Improved document management and storage with the implementation of a digital filing system.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Maintained strict confidentiality regarding sensitive company information safeguarding critical documents from unauthorized access.
Education
High School Diploma -
Velma-Alma High School
Velma, OK05.1987
Skills
- Customer Success Management
- Complaint Handling
- Data Entry and Management
- Payroll Processing
- Customer service excellence
- Organization and recordkeeping
- Software troubleshooting
- Problem-Solving
- Teamwork and Collaboration
- Accounts Payable and Accounts Receivable
Timeline
Customer Support Representative II
Mercy Hospital Oklahoma City (Remote)
10.2023 - Current
Payroll Clerk
Whitebead School
03.2022 - 10.2023
Deputy Treasurer
Cleveland County Treasurer
02.2018 - 08.2020
Commissioners Assistant
Carter County Commissioners
11.2013 - 02.2018
Claims Examiner
Blue Cross Blue Shield of Texas
07.2012 - 11.2013
Administrative Technician II
Oklahoma Department of Veterans Affair
03.2006 - 02.2012
High School Diploma -
Velma-Alma High School
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