Laura Correll
Sentinel,OK
Summary
Driven Customer Support Representative with over 10+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Detail-oriented in data entry and record-keeping. Experienced in new hire, termination and benefits orientation process.
Overview
19
19
years of professional experience
Work History
Customer Support Representative II
Mercy Hospital Oklahoma City (Remote)
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Collaborated with team members to identify areas of improvement in customer service protocols.
- Maintained comprehensive knowledge ensuring accurate information was provided to customers.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Payroll Clerk
Whitebead School
03.2022 - 10.2023
- Processed new hire paperwork and documents.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
Deputy Treasurer
Cleveland County Treasurer
02.2018 - 08.2020
- Managed daily cash flow activities, ensuring accurate forecasting and proper allocation of funds for operational needs.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
Commissioners Assistant
Carter County Commissioners
11.2013 - 02.2018
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Claims Examiner
Blue Cross Blue Shield of Texas
07.2012 - 11.2013
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Administrative Technician II
Oklahoma Department of Veterans Affair
03.2006 - 02.2012
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Improved document management and storage with the implementation of a digital filing system.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Maintained strict confidentiality regarding sensitive company information safeguarding critical documents from unauthorized access.
Education
High School Diploma -
Velma-Alma High School
Velma, OK05.1987
Skills
- Customer Success Management
- Complaint Handling
- Data Entry and Management
- Payroll Processing
- Customer service excellence
- Organization and recordkeeping
- Software troubleshooting
- Problem-Solving
- Teamwork and Collaboration
- Accounts Payable and Accounts Receivable
Timeline
Customer Support Representative II
Mercy Hospital Oklahoma City (Remote)
10.2023 - Current
Payroll Clerk
Whitebead School
03.2022 - 10.2023
Deputy Treasurer
Cleveland County Treasurer
02.2018 - 08.2020
Commissioners Assistant
Carter County Commissioners
11.2013 - 02.2018
Claims Examiner
Blue Cross Blue Shield of Texas
07.2012 - 11.2013
Administrative Technician II
Oklahoma Department of Veterans Affair
03.2006 - 02.2012
High School Diploma -
Velma-Alma High School
Similar Profiles
Samariah NealySamariah Nealy
Maternal-Child Health Nurse at Mercy Hospital Oklahoma CityMaternal-Child Health Nurse at Mercy Hospital Oklahoma City
Brandy WatkinsBrandy Watkins
Registered Nurse at Mercy Hospital Oklahoma CityRegistered Nurse at Mercy Hospital Oklahoma City
Eileen WalshEileen Walsh
ICU Resource RN at Mercy Hospital Oklahoma CityICU Resource RN at Mercy Hospital Oklahoma City