Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Laura Cortes

Tacoma,WA
Laura Cortes

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. Highly skilled Type supervisor with Number years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of Product or Service. Track record of boosting efficiency, Task and Task. Focused on monitoring safety in busy and potentially hazardous environment. Decisive Production Supervisor exceptionally skilled at identifying measures to improve production methods and equipment performance. Consistently achieved inventory goals and maintained minimal downtime for production lines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
years of professional experience

Work History

Uber

DoorDash/Uber Driver
08.2020 - 3/15/23

Job overview

  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Obtained signatures from customers upon delivery of goods.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Coordinated efficient routes to avoid delays and optimize schedules.

EAT LOCAL

Production Lead
12.2020 - 08.2021

Job overview

  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Oversaw loading and unloading of packages in warehouse.
  • Supervised ongoing daily production phases.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Managed internal operational standards and productivity targets.
  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Panda Express

General Manager
07.2001 - 10.2016

Job overview

  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Reported issues to higher management with great detail.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented strategies to increase sales and profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Tropical Escape Cafe

Head Cook
05.1988 - 07.1997

Job overview

  • Set up and broke down kitchen for service.
  • Coordinated with team members to prepare orders on time.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Developed close relationships with suppliers to source best ingredients.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Coordinated employee schedules and developed staff teams to boost productivity.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Implemented food cost and waste reduction initiatives to save money.
  • Cooked memorable dishes that brought new customers into establishment.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Disciplined and dedicated to meeting high-quality standards.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Monitored food production to verify quality and consistency.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Placed orders to restock items before supplies ran out.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.

SSP
SeaTac, WA

Food Service Worker
3/15/23 - Current (2 education.years_Label & 5 education.months_Label)

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Cerritos College
Norwalk, CA

Bachelor Of Arts from Culinary Arts

Skills

  • Schedule Oversight
  • Quality Assurance
  • Staff Management
  • Staff Development
  • Team Meetings
  • Equipment Efficiency
  • Store Opening and Closing
  • Disciplinary Action
  • Operations Management
  • Employee Leadership
  • Inventory Oversight
  • Equipment Monitoring
  • Inventory Management
  • Expense Reduction
  • Time Management
  • Money Transfer Systems
  • Schedule Management
  • Order Picking and Processing
  • Safety Standards
  • Driving and Transportation
  • Shipping and Packaging
  • Customer Rapport
  • Verbal and Written Communication
  • Safety Protocols
  • Customer Service
  • Confidentiality Understanding
  • Accident Reporting
  • Safety Management
  • Business Management
  • Resolving Shipping and Delivery Problems
  • Quarterly Reviews
  • Operating Log Management
  • Operational Efficiency and Safety

Timeline

Production Lead

EAT LOCAL
12.2020 - 08.2021

DoorDash/Uber Driver

Uber
08.2020 - 3/15/23

General Manager

Panda Express
07.2001 - 10.2016

Head Cook

Tropical Escape Cafe
05.1988 - 07.1997

Cerritos College

Bachelor Of Arts from Culinary Arts

Food Service Worker

SSP
3/15/23 - Current (2 education.years_Label & 5 education.months_Label)

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Laura Cortes