Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Laura Cotrino Morales

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Server

Don Julio Mexican Kitchen
11.2021 - 07.2022
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.

Server Trainer

Bulla Gastrobar
02.2018 - 06.2021
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
  • Worked closely with bartenders on drink recommendations helping to increase beverage sales.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Provided continuous evaluation and feedback to server employees.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Monitored new server performance and offered continuous support throughout training period.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Established and maintained quality control standards.

Education

Bachelor of Arts - Biology

Florida International University
Miami, FL
12.2025

Associate of Arts - General Studies

Valencia College
Orlando, FL
05.2021

Skills

  • Excellent attention to detail
  • Highly dependable
  • Highly motivated
  • Fast learner
  • Food Running
  • Safe Food Handling
  • Order delivery practices
  • Table Setting
  • Daily specials memorization
  • Professional Appearance
  • Bill computation
  • Food safety understanding
  • Menu Memorization
  • Sales Techniques
  • Exceptional customer service
  • Food and beverage pairings
  • Performance Improvement
  • Hospitality service expertise
  • Front-of-house display creation
  • Wine pairing knowledge
  • Allergy awareness
  • Foreign language proficiency
  • Customer Service
  • Bilingual in [English] and [Spanish]
  • MS Office
  • Study Techniques
  • Energetic and Enthusiastic
  • Team Development
  • Active Learning
  • Complex Problem-Solving
  • Positive Attitude
  • Punctual and Reliable
  • Active Listening
  • Ethical Awareness

Accomplishments

  • Collaborated with team of two in the development of an Ecological Summary Project.


Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Server

Don Julio Mexican Kitchen
11.2021 - 07.2022

Server Trainer

Bulla Gastrobar
02.2018 - 06.2021

Bachelor of Arts - Biology

Florida International University

Associate of Arts - General Studies

Valencia College

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Laura Cotrino Morales