Laura Coughlan
Tinley Park,IL
Summary
Client Service Representative with a proven track record at The Horton Group, excelling in customer support and complaint handling. Adept at fostering client relations and driving efficiency improvements, I champion innovative solutions while maintaining confidentiality and meeting deadlines. Committed to delivering exceptional service in high-pressure environments.
Overview
45
45
years of professional experience
Work History
Client Service Representative
The Horton Group
02.2013 - 01.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Agency Administrator
Prudential Financial
06.1975 - 02.2004
- Facilitated cross-functional collaboration among office locations and driving efficiency improvements across the organization.
- Ensured compliance with all relevant regulations governing the operations of agencies.
- Championed innovative solutions that addressed complex challenges faced by the agency''s clientele efficiently.
- Fostered a culture of continuous learning through mentoring junior staff members on best practices essential for career progression.
Education
General Studies
Triton College
River Grove, ILSkills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Client relations
- Meeting deadlines
- Complaint handling
Timeline
Client Service Representative
The Horton Group
02.2013 - 01.2020
Agency Administrator
Prudential Financial
06.1975 - 02.2004
General Studies
Triton College
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