Laura Cox
St. Louis,MO
Summary
Highly motivated and detail oriented professional, successful at attaining business goals through analysis, research, and execution.
Overview
16
16
years of professional experience
Work History
Executive Assistant
The Sport Shirt
Shelton, CT (remote)
03.2022 - Current
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
Sales Operation Specialist
Spectrum Enterprise
07.2017 - 03.2022
- Work directly with sales to build orders
- Request site surveys to determine costs for new customers/new sites
- Work directly with finance teams to get approval for projects
- Generate contracts and send to customer for signature
- Review orders for complete accuracy and move forward.
Research and Adjustments Rep
Bank of America
06.2013 - 07.2017
- Review death notices received from federal benefit agencies for deceased account holders
- Provide account maintenance when necessary payments received after the date of death are required to be returned to the federal agency who deposited the funds.
Recovery Services Customer Service Rep
Bank of America
06.2008 - 07.2013
- Handled phone calls with customers regarding their charged off checking/savings/credit cards
- Managed payment arrangements/scheduled follow-up calls for missed payments, sent correspondence when appropriate.
Education
Marketing
Saint Louis University
01.2006
Seckman High School
01.2002
Skills
- Windows XP Professional, Windows Server 2003, 2000, NT
- Microsoft Office (Access, Word, Excel, Outlook, PowerPoint, Visio)
- Skype For Business
- Network System Management
- Aspect Timekeeping Management
- CSG and ICOMS Billing Systems
- Salesforce
Timeline
Executive Assistant
The Sport Shirt
03.2022 - Current
Sales Operation Specialist
Spectrum Enterprise
07.2017 - 03.2022
Research and Adjustments Rep
Bank of America
06.2013 - 07.2017
Recovery Services Customer Service Rep
Bank of America
06.2008 - 07.2013
Marketing
Saint Louis University
Seckman High School