Summary
Overview
Work History
Skills
Timeline
Generic

Laura Cox

Tracy,CA

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Highly skilled Sales and Service Specialist with relevant background in managing customer relationships, increasing sales, and improving service operations. Strengths include strong communication skills, negotiation tactics, problem-solving abilities, and strategic planning. Significant impacts made in previous roles include enhancing customer satisfaction rates, streamlining sales processes, and fostering team collaboration.

Driven Sales Service Representative with successful background building new customer relationships and revenue streams. Connects with customers using service-oriented approach to understand and meet unique needs. Excellent presentation and communication skills honed over extensive sales background.

Results-driven Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, strategic sales planning, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced environments by leveraging these soft skills to meet and exceed objectives.

Overview

8
8
years of professional experience

Work History

Sales and Service Specialist

Mace Meadows Golf Course
Pioneer, California
12.2015 - 01.2019
  • Placed special orders or called other stores to find desired items.
  • Researched product specifications and technical information to offer updated and accurate information.
  • Employed effective selling techniques by promoting product benefits and influencing decision-makers.
  • Analyzed customer feedback surveys to identify areas needing improvement in services offered.

Territory Manager - Sales and Service

A.C.F. Components and Fasteners
Silicon Valley
04.2012 - 07.2014
  • Prepared monthly reports detailing progress towards meeting targets in areas such as revenue growth, margin improvement.
  • Maintained accurate records of sales activity using CRM software systems.
  • Negotiated pricing, terms, and implementation dates.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Designed impactful visual presentations to align with product promotion strategy.
  • Monitored competitive activity and adjusted strategies to maintain market position.
  • Devised territory sales plans to exceed revenue and market penetration goals.
  • Initiated sales process by preparing contracts and drafting proposals.
  • Set realistic sales targets based on thorough analysis of territory potential.
  • Managed customer relationships by providing exceptional service, responding to inquiries, resolving complaints and ensuring customer satisfaction.

Territory Manager

Industrial Threaded Products
, CA
04.2011 - 08.2012
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Developed budget plans for sales activities and monitored expenditure.
  • Collaborated with marketing team to develop promotional materials suitable for the territory.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Implemented processes that ensured timely delivery of products ordered by customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and implemented strategies to increase sales in assigned territory.
  • Gained market share in new sales performance through aggressive team training.
  • Developed sales plans designed to achieve revenue targets and business objectives.
  • Identified areas of improvement for increasing efficiency of operations within the region.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Skills

  • CRM proficiency
  • Performance tracking
  • Cold calling
  • Sales presentations

Timeline

Sales and Service Specialist

Mace Meadows Golf Course
12.2015 - 01.2019

Territory Manager - Sales and Service

A.C.F. Components and Fasteners
04.2012 - 07.2014

Territory Manager

Industrial Threaded Products
04.2011 - 08.2012
Laura Cox