Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Laura Crandall

Server
North Las Vegas,Nevada

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Service-oriented server with 10 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Overview

7
7
years of professional experience

Work History

Server/Busser

Hanks Fine Steaks And Martinis
05.2023 - 05.2024
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Managed sections for smooth flow of guests and orders.
  • Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.

Server

Texas Roadhouse
12.2021 - 12.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Server Trainer

Yard House
03.2017 - 11.2021
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

High School Diploma -

Quartz Hill High School
Lancaster, CA
06.2002

Skills

  • Exceptional customer service
  • Detail Oriented
  • Strong Communication Skills
  • POS system operations

Timeline

Server/Busser

Hanks Fine Steaks And Martinis
05.2023 - 05.2024

Server

Texas Roadhouse
12.2021 - 12.2023

Server Trainer

Yard House
03.2017 - 11.2021

High School Diploma -

Quartz Hill High School

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