Laura Crawford
Implementation Consultant III
Fishers,IN
Summary
With over 9 years of experience at Paylocity, I have developed expertise in payroll implementation. I began as an Implementation Consultant I and have advanced to the position of Implementation Consultant III. Currently, I am responsible for implementing Paylocity's largest and most complex clients in the Executive sector. My track record demonstrates my ability to consistently achieve a low project push/escalation rate while ensuring high client satisfaction ratings.
Overview
2025
2025
years of professional experience
Work History
Implementation Consultant III
Paylocity
Remote
8 2020 - Current
- Guides enterprise clients through full payroll implementation- including introduction call, alignment call, test payroll and payroll process
- Prepares clients for successful transition to client service department
- Manage multiple projects at various points in implementation process
- Responsible for working with prior system data and loading it into Paylocity database
- Leads alignment call using consultative approach to ensure system is configured in manner that will allow client to grow with Paylocity and have long term system satisfaction
- Works with clients to identify pain points and create unique solutions using Paylocity products to meet client needs
- Utilizes custom calcs and custom reports when needed
- Host weekly payroll calls to train clients on various components of HR & Payroll database
- Strong focus on duel maintenance, reporting, test payroll, time off accrual setups and employee roll out
- Developed a test payroll process which leads clients through full test payroll review. This has led to a majority of clients having zero to few issues on the beginning payroll processes in Paylocity
- Able to identify risks to the project and work proactively to ensure deadlines are met
- Sets deadlines with clients and has an exceptionally low push rate
- Selected to participate in Enterprise + Pilot
- Led multi day on site needs analysis, demographic database delivery, and test payroll meetings
- Lead trainings for Payroll Implementation Consultants including expense management and test payroll
- Served as a mentor to new Implementation Consultants and hosted office hours
- Participated in several process improvement initiatives including Company Set Security Roles, Emails in Salesforce, International Payroll, and Revamped Implementation Weblink
- Partnered with developers to demonstrate functionality and assist in identifying product gaps
- Completed Paylocity Lead Certification in May 2024
Payroll Implementation Consultant II
Paylocity
Remote
1 2017 - 8 2020
- While working in the majors tier, there were not product managers on implementation projects. As the payroll IC, I served as the project manager and launched and managed the different aspects of the implementation including general ledger, partner integration, custom calc, custom reports and benefits
- Ensured clients provided information in a timely manner to meet deadline and complete implementation
- Worked with large number of clients at multiple stages of implementation while ensuring deadlines and objectives are met
- Maintain strong customer focus and developed relationships with internal and external partners
Payroll Implementation Consultant I
Paylocity
Arlington Heights, Illinois
04.2015 - 01.2017
- Learned foundations of payroll implementation including payroll processing, time off accruals, employee self-service, and security roles
- Assisted in training new Implementation Consultants
Product Manager Assistant
Land of Nod
Morton Grove, Illinois
07.2013 - 03.2015
- Worked with domestic and international vendors on bringing retail products from concept to store
- Supported the Product Manager with creation/design of product of textile products
- Developed reports to analyze performance of products
- Acted as a point person for product issues and worked with stores, warehouse, and vendors on problem resolution
- Maintained system information and wrote product information sheets
Education
Bachelor of Science - Healthcare Administration
University of Illinois
Champaign-Urbana, ILSkills
Payroll Implementation
Teamwork and Collaboration
Task Prioritization
Excellent Communication
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Professional attitude
Client Escalation Management
Data Migration
Timeline
Payroll Implementation Consultant I
Paylocity
04.2015 - 01.2017
Product Manager Assistant
Land of Nod
07.2013 - 03.2015
Implementation Consultant III
Paylocity
8 2020 - Current
Payroll Implementation Consultant II
Paylocity
1 2017 - 8 2020
Bachelor of Science - Healthcare Administration
University of Illinois
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