Laura Creager
York,PA
Summary
Energetically bringing over 15 years of customer service excellence, I excel in communication and safe driving, as demonstrated at Krise Transportation. A dedicated team player and compassionate listener, I adeptly navigate challenges, ensuring punctuality and reliability. My career showcases significant achievements in enhancing customer satisfaction and operational efficiency, making me a valuable asset to any team.
Overview
27
27
years of professional experience
Work History
Student Van Driver
Krise Transportation
Spring Grove, PA
08.2023 - Current
- Making sure students get to and from school on time
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Conducted inspections on vehicles prior to use at beginning and ending of shift each day.
- Maintained vehicle cleanliness and safety, ensuring a comfortable travel experience for passengers.
Warehouse Packer
Carlisle Etcetera LLC
Westminster, MD
06.2015 - 03.2020
- Pull product and scan to prepare correct invoice and labels to be printed out.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Packed, weighed and shipped items per customer specifications.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
Sales Associate/Cashier Assistant
Toy R Us
Dublin, OH
10.2009 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Guest Service Agent
Homewood Suites by Hilton
Mobile, AL
01.2003 - 08.2006
- Greeted guests upon arrival and offered assistance. Answered phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs
- Handled cash transactions accurately, balancing the cash drawer at the beginning and the end of each shift.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed. Recommended hotel amenities for all the guests needs.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurant and transportation services.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.
Hostess
Cracker Barrel Restaurant
Mobile, AL
06.2002 - 07.2004
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Hostess
TGIF Fridays Restaurant
Mobile, AL
01.2002 - 10.2002
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Sunset Station Hotel & Casino
Henderson, NV
06.1997 - 11.2001
- Greeted and seated guests based on their preferences and seating ability in a prompt timely fashion.
- Rearranged tables and chairs for large parties and retrieved high chairs and or booster seats for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Supported servers, and bussers with keeping dining area ready for every guest.
- Maintaining a clean and safe dining area for everyone.
- Helping the servers out if fallen behind to eliminate guests having to wait too long for their needs.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
GED -
Bishop State Community College
Mobile, AL04.2007
Skills
- Friendly and Personable
- 15 years of Customer Service
- Strong Communication Skills
- Safe Driving Practices
- Punctual and Reliable
- Attention to Detail
- Dedicated Team Player
- Compassionate Listener
Timeline
Student Van Driver
Krise Transportation
08.2023 - Current
Warehouse Packer
Carlisle Etcetera LLC
06.2015 - 03.2020
Sales Associate/Cashier Assistant
Toy R Us
10.2009 - 01.2011
Guest Service Agent
Homewood Suites by Hilton
01.2003 - 08.2006
Hostess
Cracker Barrel Restaurant
06.2002 - 07.2004
Hostess
TGIF Fridays Restaurant
01.2002 - 10.2002
Hostess
Sunset Station Hotel & Casino
06.1997 - 11.2001
GED -
Bishop State Community College