Laura Creech
Umatilla,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Prior Authorization Specialist
HCA Parallon
06.2021 - Current
- Processed prior authorizations requests within established time frames.
- Developed strong relationships with external customers, including insurance providers and medical offices.
- Successfully managed a caseload of over 700 authorizations per month while meeting all deadlines.
- Developed and conducted training programs for new hires and existing staff, emphasizing customer service skills.
Ophthalmology Surgical Coordinator
Lake Eye Associates
10.2017 - 06.2021
- Assisted in scheduling and coordinating ophthalmology surgical procedures for patients, including pre-operative and post-operative care.
- Consulted with patient about upgrade options for surgery and patient financials.
- Obtained prior authorizations if required.
- Coordinated with facility to set up surgeries for 4 ophthalmology surgeons.
Lead Patient Care Coordinator
Advanced Imaging Centers
05.2012 - 10.2017
- Train new team members on patient coordination protocols and processes.
- Exhibited strong organizational skills to ensure timely processing of documents, records and reports. Determined medical insurance eligibility and prior authorization in accordance with patient's current plan coverage.
- Monitored daily workflow within the department and made adjustments as necessary.
- Developed strategies to increase overall productivity in the department.
- Facilitated communication between physicians, nurses, and office personnel regarding registration activities.
Education
Bachelor of Science - Healthcare Administration
Rasmussen University
01.2026
Certification - Medical Insurance Billing & Coding
Rasmussen University
12.2023
Skills
- Prior Authorization Process
- CPT & ICD-10 Coding Familiarity
- HIPAA Compliance Knowledge
- Medical Office Procedures
- Workflow Management
- Medical Terminology
- Goal-Oriented
- Staff Management
Timeline
Prior Authorization Specialist
HCA Parallon
06.2021 - Current
Ophthalmology Surgical Coordinator
Lake Eye Associates
10.2017 - 06.2021
Lead Patient Care Coordinator
Advanced Imaging Centers
05.2012 - 10.2017
Bachelor of Science - Healthcare Administration
Rasmussen University
Certification - Medical Insurance Billing & Coding
Rasmussen University