LAURA VAUGHN
Dexter,MO
Summary
Dedicated Patient Access Representative with strong skills in customer service, insurance verification, and HIPAA compliance. Proven track record in enhancing patient experiences and streamlining registration processes.
Overview
12
12
years of professional experience
Work History
Patient Access Representative II
MERCY HOSPITAL STODDARD
DEXTER,MO
03.2024 - Current
- Facilitated patient registration processes to ensure accurate data collection and verification.
- Managed insurance verification, enhancing accuracy of patient financial information.
- Coordinated communication between patients and healthcare providers to streamline appointment scheduling.
- Assisted in resolving patient inquiries, improving overall customer satisfaction ratings.
- Ensured compliance with hospital policies and regulations in all patient interactions and documentation.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Associate Manager
Bomgaars
Dexter, MO
04.2014 - 03.2024
- Oversaw daily store operations, ensuring high standards of customer service and product availability.
- Trained and mentored team members to enhance sales techniques and operational efficiency.
- Implemented inventory management strategies, reducing stock discrepancies and improving turnover rates.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
BLOOMFIELD HIGH SCHOOL
Bloomfield, MOSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Money handling
Timeline
Patient Access Representative II
MERCY HOSPITAL STODDARD
03.2024 - Current
Associate Manager
Bomgaars
04.2014 - 03.2024
High School Diploma -
BLOOMFIELD HIGH SCHOOL