Laura Crinnion
St Louis,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Patient Access Specialist
St. Lukes Hospital
Chesterfield, MO
06.2025 - Current
- Facilitated patient check-in and registration processes efficiently.
- Verified insurance information and confirmed eligibility for services.
- Managed appointment scheduling and coordinated patient referrals accurately.
- Assisted patients with financial inquiries and payment options effectively.
- Provided exceptional customer service to enhance patient experience consistently.
Patient Support Specialist
Marathon Health
08.2024 - 06.2025
- Assisted in the training of new staff members, sharing best practices for optimal patient care.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Medical Records Technician
EverSpring Pharmacy
03.2024 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ensured timely processing of medical records requests by efficiently coordinating with healthcare providers, insurance companies, and legal representatives.
- Participated in regular staff meetings to discuss best practices and share insights with colleagues, contributing to an overall improvement in departmental performance.
- Reviewed charts and flagged incomplete or inaccurate information.
Central Scheduling Specialist
Signature Orthopedics
10.2022 - 03.2024
- Provided exceptional support during high call volume periods, managing multiple lines simultaneously without compromising quality of service.
- Minimized errors in record-keeping by meticulously updating patient information in the central database system.
- Assisted in training new employees on company policies, scheduling software, and effective communication techniques, leading to a more cohesive team performance.
- Maintained compliance with HIPAA regulations through strict adherence to confidentiality protocols when handling sensitive patient data.
- Scheduled patients for tests and consultations.
- Followed up with patients to reschedule missed appointments.
Patient Safety Sitter
SSM Health
01.2017 - 10.2022
- Promoted a calm environment by utilizing therapeutic communication techniques with patients experiencing anxiety or agitation.
- Collaborated with healthcare team members to ensure optimal care delivery, addressing any concerns or issues promptly.
- Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.
- Supported nursing staff by assisting with activities of daily living, including bathing, dressing, toileting, and feeding as needed.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
- Warmly greeted patients and visitors and made each feel welcome.
Certified Medication Aide
South Pointe Assisted Living
06.2016 - 01.2017
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reduced medication errors by maintaining accurate documentation of administered medications
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Patient Transporter
Mercy Hospital St. Louis
06.2014 - 06.2016
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
Radiologic Technologist Assistant
St. Anthonys Medical Center
06.2008 - 06.2014
- Maintained clean and organized examination rooms, promoting a safe and efficient work environment.
- Demonstrated punctuality by arriving early to scheduled shifts and promptly attending to assigned duties throughout the day.
- Developed strong rapport with patients by displaying empathy and professionalism during their visits.
- Promoted a positive work environment by offering assistance and support to colleagues as needed.
Education
Bachelor of Science - Educational Studies
University of Missouri, St. Louis
St Louis, MO05-2025
High School Diploma -
Oakville Senior High School
St Louis, MO06-2003
Skills
- Insurance verification
- Appointment scheduling
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Adaptability and flexibility
- Detail-oriented
References
Kathy Gilmore-Coworker
314-359-2853
Lisa Smith-Coworker
217-972-5661
Holly Earl-Coworker
314-814-3275
Rachael Beane-Supervisor
618-560-8174
Timeline
Patient Access Specialist
St. Lukes Hospital
06.2025 - Current
Patient Support Specialist
Marathon Health
08.2024 - 06.2025
Medical Records Technician
EverSpring Pharmacy
03.2024 - 08.2024
Central Scheduling Specialist
Signature Orthopedics
10.2022 - 03.2024
Patient Safety Sitter
SSM Health
01.2017 - 10.2022
Certified Medication Aide
South Pointe Assisted Living
06.2016 - 01.2017
Patient Transporter
Mercy Hospital St. Louis
06.2014 - 06.2016
Radiologic Technologist Assistant
St. Anthonys Medical Center
06.2008 - 06.2014
Bachelor of Science - Educational Studies
University of Missouri, St. Louis
High School Diploma -
Oakville Senior High School