Laura Crissy
Richlands,NC
Summary
Highly motivated employee with over 10 years of administrative and healthcare experience with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Team Assistant/Scheduling Coordinator
Well Care Health, LLC
06.2022 - Current
- Maintain and adjust schedule to enhance team performance
- Assist other team members to ensure completion of all work assignments.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Expedited decision-making processes by compiling comprehensive reports for executive review.
- Enhanced team productivity with effective organization of files and documents for easy access.
- Mentored and guided employees to foster proper completion of documentation.
- Assisted manager in weekly team meetings to inform team members on company news and updates.
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with clients through positive attitude and attentive response.
- Addressed approximately 200 emails daily.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Client Care Coordinator
Well Care Home Care
02.2019 - 06.2022
- Processed payroll for field employees, verified times and visit dates to ensure smooth process for payroll
- Held meetings with the team and HR on staffing needs
- Conduct interviews with new applicants, manage and update recruiting spreadsheet, set up and conduct new hire orientation
- Run and report uncovered hours for all ordered/provided hours, check CAP billing claims for corrections, manage and submit staff HR items
- Interim/training coordinator for Raleigh office May 2021-November 2021.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided suggestions for process, application or documentation improvement.
- Responded proactively and positively to rapid change.
HR Coordinator
Rubio's
05.2018 - 12.2018
- Process new hire paperwork, verify I-9 documents with Dayforce HRIS system, run orientation hour reports for new employees, run wage reports for new employees, verify offer letters for assistant managers, general managers as well as shift leaders
- Maintain multiple MS Excel spreadsheets, utilizing pivot tables
- Send offer letters for managers and shift leaders, send, review and clear candidate backgrounds
- Employment verifications, receive, sort mail from 200 stores, candidate interviews
- Conduct new hire orientation and onboarding
- Track employee compliance, notify managers via email and phone of approaching deadlines.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Supported diversity initiatives through targeted recruitment efforts and inclusive workplace policies.
Physicians Office Specialist/Medical Assistant
Roper St. Francis General Surgery
03.2013 - 12.2017
- Triage patients, triaged phone calls, scheduled patients for office visits, surgery, filed charts, checked vitals, and assisted doctor within office procedures
- Manage patient medical records and logs including, but not limited to OSHA rules and regulations and biohazard waste
- Schedule luncheons with pharmaceutical drug representatives and clients for
- Manage physician surgery, office, and procedure schedules
- Assist with teammate coverage and ordering supplies
- Complete Family Medical Leave Act (FMLA) paperwork, Short Term Disability paperwork and workers compensation forms for patients
- Clean and stock exam rooms, wash, and sterilize medical instruments using an autoclave
- Schedule patients for labs/diagnostics; discussed results with patient's regarding labs and diagnostic imaging.
Case Manager
Charleston Pain Relief Center
08.2012 - 03.2013
- Consult with new patients, entered new patients into Alta Point, filed charts, verified insurance benefits and eligibility, assisted Nurse Practitioner with checking vitals/medical history, developed x-rays, scheduled patients, triage phone calls and matched explanation of benefits with routing slips
- In charge of handling financials with patients and making things affordable as well as manage each case and plan of care.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Education
Studying project management -
Texas A& M Kingsville- Online
Kingsville, TXCertificate in Medical Assisting - Healthcare
Southeastern Institute
Charleston, SC02.2012
Skills
- Detail Oriented
- Project Management
- Communication Skills
- MS Office
- Strategic Planning
- Calendar Management
- Customer Service
- Problem Solving
- Scheduling
- Organizational Skills
- Time Management
- Teamwork
- Ability to work independently
- Creativity
Timeline
Team Assistant/Scheduling Coordinator
Well Care Health, LLC
06.2022 - Current
Client Care Coordinator
Well Care Home Care
02.2019 - 06.2022
HR Coordinator
Rubio's
05.2018 - 12.2018
Physicians Office Specialist/Medical Assistant
Roper St. Francis General Surgery
03.2013 - 12.2017
Case Manager
Charleston Pain Relief Center
08.2012 - 03.2013
Studying project management -
Texas A& M Kingsville- Online
Certificate in Medical Assisting - Healthcare
Southeastern Institute